Clinical Laboratory Manager (Gross Room)

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Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:
Unit Clerical Associate

Department:
Brain and Spine | 8 East, Neuro Trauma

Scope of Position  

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients.  The Unit Clerical Associate (UCA) functions as an integral member of a team of care providers on a patient care unit reflecting a culture of cooperation, enthusiasm, and mutual respect. The patient care team provides patient care and supportive services that are directed towards achievement of patient care outcomes, maximizing the patient’s involvement in his/her own plan of care, improving service levels, reducing the length of hospitalization and decreasing costs.  Patients and their family will experience the benefits of patient focused care through the integrated skills of all care team members.

Position Summary:

The UCA coordinates the Unit Communication Center through issue identification, prioritization, decision-making, resource identification, time management and efficient work practices. Responsibilities include hospital client/guest relations; effective intra and interdepartmental communications; the accurate evaluation, organization and dissemination of information to the patient care team; maintenance of the health care information and records; the protection of patient privacy as it relates to health care records and information; maintenance of information technology and communication equipment in the Unit Communication Center; the integration of new information technology into the current practices and the provision of services that support the delivery of excellent patient care.  The UCA provides these support services under the direction of the Registered Nurse in charge and in collaboration with other members of the patient focused care team.

Duties and Responsibilities:

The UCA will demonstrate core competencies in the area of customer focus, teamwork, job knowledge, and resource management.

40% Utilizes customer service and communication skills in the workplace

• Effective as a patient care team member; communicates in a positive and non-defensive style relaying accurate information and alerting team members to issues that may negatively affect patient care.  
• Respects the views of team members; effectively uses group process to achieve team goals.

• Assists with patient and family inquiries. Informs families and patients about unit and hospital processes and assists in meeting family comfort needs.
• Anticipates needs of internal and external customers and takes ownership of customer issues. Follows through with assistance until customer is satisfied. Solicits opinions and ideas from customers when addressing problem resolution.  Escalates any unresolved issues to charge nurse or manager as needed. 
• Displays Hospital ID so that it can be seen at all times.
• Answers phone stating name and department, transfers calls correctly, announces caller to person to whom call is transferred and verifies that it is the correct area; does not place caller on hold without callers permission.
• Demonstrates respect for customers (internal and external) by acknowledging their presence immediately, greeting customer by name when possible, and maintaining eye contact. Demonstrates courtesy and asks questions to clarify, listens, is genuine, gives customer time.
• Applies customer service techniques when managing difficult situations by hearing the customer out, empathizing with the situation, apologizing and taking responsibility for action. Demonstrates a commitment to providing the highest quality of service to all customers.

                                Quality measures include:

                                                Patient Satisfaction

                                                Evaluation of patient outcomes

                                                Unit productivity

                                                Cost data

30% Prioritizes, maintains and disseminates patient care information

• Disseminates needed patient information in an accurate and timely fashion to the patient care team consisting of doctors, nurses, technicians, patient care associates, patient transporters, ancillary staff, administrators and others involved in the care of the patient.
• Prioritizes and disseminates patient information in a manner that protects the patient privacy and that maintains the legal standards for PHI (Private Health Care Information) under HIPPA regulations.  Evaluates unit practice patterns as they relate to HIPPA policy and procedure and redirects staff and information as needed to comply with regulations.
• Obtains and verifies completeness of required patient information including necessary patient forms, test results, checklists, etc. so that source document is available for medical decisions support. Maintains patient chart order and readiness. Investigates missing records. Coordinates collection of documentation for patient clinical lifetime record.

• Verifies physician order for charts to be copied; acts as a liaison with medical information management to prepare and copy chart, arranges for the chart to be transported with the discharged patient.
• Maintains confidentiality of patient information as it relates to “No Release of Information” and “Prisoner” patient population.
• Directs patient care team members to online patient education material as needed.

10% Manages information technology and communication equipment

• Manages the information technology and communication equipment in the Unit Communication Center; ensures that all such equipment is clean, in working order and arranges repair service as needed.
• Acts as a liaison between the healthcare team and the information systems team as needed.
• Integrates new information technology into the current practices.
• In the event of computer failure, under the direction of the charge nurse, converts the patient care unit from a computerized to a manual process; this requires knowledge of both the manual and computerized processes, knowledge of downtime procedures; maintenance of the necessary forms needed for a manual process in the designated downtime box; during downtime, transcribes physician orders for diet, radiology exams, laboratory tests, etc.

• Demand prints documents and laboratory labels from the computer system as requested for the patient care team.

• Manages the documentation and laboratory labels for specimens that are generated by the computer system and disseminates to the patient care team.
• Maintains unit security via release doors and monitors in applicable areas.

20% Coordinates administrative responsibilities of patient care

• Systematically organizes and prioritizes work; multitasks to a high level by performing clerical, customer service, communication and administrative skills simultaneously.  Maintains all incoming and outgoing information at 100% accuracy as it affects patient care decisions.

• Coordinates patient census transactions allowing computerized patient orders entered by the doctors and nurses to become activated and available for use. Verifies and reports accurate census each shift.  Enters and retrieves patient information using windows and web-based technology.

• Translates knowledge base of hospital operations into practices that benefit the patient, family and healthcare staff. Manages the Unit Communication Center; maintains center in a neat and orderly fashion, secures discarded confidential patient information in recycle bins, evaluates unit activities and documents activity, tracks patient assignment to patient care staff in order to facilitate the transmission of communications and information, assigns communication devices to patient care team, and retrieves devices at the end of the shift; maintains logs which are given to nurse manager.
• Prepares and relays information (report) to oncoming staff member about unit activity status; receives report from previous shift.

• Coordinates with patient care team to prepare patients records and transportation to the OR and for other procedures. Identifies patients on the OR schedule; completes Pre-Op checklists and verifies information; completes Post Op clerical procedures.
• Admissions: Notifies patient care team members of patient arrival; prepares necessary forms with basic patient information, evaluates charts for most pertinent current information and files excess material as an extension of the charts
• Discharges: Verifies current discharge order, notifies patient care team of discharge, processes discharge order notice, maintains paper records/ forms and breaks down patient charts on discharge
• Transfers: Notifies patient care team; verifies transfer orders; arrange for necessary patient care items; complete/update all forms/ information as necessary.
• Follows appropriate expiration procedures including preparation of required hospital and legal forms for physician completion.

• Acts as liaison between the labs and patient care team to facilitate prompt and accurate test results.
• Supports the delivery of appropriate patient care in emergency situations, including calling Code Blue and notifying physicians.

• Orients or precepts patient care team members, students and volunteers to unit operations and acts as a mentor; assists with supervision of the activities of volunteers.
• Coordinates timely patient movement to procedures, tests and for discharge by arranging transportation with the nursing staffing office and the patient care team; communicates patient location to the patient care team as requested, maintains a patient appointment log and makes changes as needed.

• Liaison to support services such as laboratories, dietary, radiology, respiratory, pharmacy, social work, admitting, medical records, outpatient clinics, transportation, procedure areas, operating areas, and physician offices. Integrates and schedules these services to facilitate optimal patient care. Evaluates service delivery and organizational processes and identifies gaps that impact patient care.

• Assists with placement of the patient into the designated bed by communicating between charge nurses and the nursing administrator in charge of patient placement.
• Requisitions needed supplies and bulk food for the nursing care unit and monitors cost-effective use of these resources.  Notifies nurse manager of any discrepancies. Verifies accuracy of patient unit charges as directed.

• Assumes functions (not including physical contact with the patients) of other patient care team members as directed by the charge RN.

Practices within the Medical Center’s Policies and Procedures and within the Division of Nursing Standards of Practice. Adheres to attendance policy. Adheres to dress code policy of professional attire.  Maintains infection control standards, implements appropriate patient safety protocols as necessary. Adheres to the Intensive Caring Value statements and the Hospital Core Competencies as demonstrated through positive patient/guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.

Minimum Qualifications

For Hire:     

Strong reading, writing and simple math (add, subtract, multiply, divide) skills required. Basic computer and keyboarding experience required.  Successful completion of UCA training program is required. Customer service experience preferred. Previous health care or service oriented field experience, in an acute care setting preferred.  Medical terminology beneficial.

On Going:

Demonstrates competency to meet essential job functions and the ability to adapt to the rapid changes that occur in health care. Demonstrates competency as an expert in hospital client/guest relations; attends hospital customer services training within six months.  Maintains knowledge related to patient care issues, quality improvement, cost reduction, and current policies, procedures, and protocols. Meets mandatory educational and health requirements. Demonstrates computer skills required to meet job functions.

Patient Population Served   

Knowledge of growth and development and an understanding of the range of treatments necessary to meet the age specific needs of the patient population served  (Check those that apply):

Not Applicable: Non-patient care title

X

Adolescents (14-17 years)

Neonates (0 - 6 months)

Adults (18  - 64 years)

Children (7 months – 13 years)

Geriatrics (65 + years)

Job Relationships

                Supervisory Responsibility: none

Contacts:              Patients and family, all members of the patient care team, physicians, and other Medical Center staff both clinical and non-clinical.

                Responsible to: Registered Nurse in Charge and Nurse Manager

                Preceptor to:     New UCAs, SCAs, PCA,s and Nurses to the Unit Communication Center functions

Physical/Visual/Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

                ·Transport/move materials in order to perform job functions

                ·Move objects weighing up to 10 pounds around the work environment

                ·Perform necessary duties while working with office equipment

                ·Communicate clearly in order to facilitate the patient care plan and smooth unit operations.

Work Environment  

The work environment involves everyday risks or discomforts, which requires normal safety precautions typical of such places as offices and meeting rooms (i.e. use of safe work practices, avoidance of trips and falls, and observance of fire regulations and traffic signs).

The work environment involves risks associated with the use of computers such as eyestrain and disorders that result from repetitive motions associated with computer use.

Note:   The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.

Additional Information:

Location:
Brain and Spine Hospital (0372)

Position Type:
Regular

Scheduled Hours:
36

Shift:
Third Shift

Salary Grade:
Health System Hourly 013

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:
Unit Clerical Associate

Department:
Brain and Spine | 8 East, Neuro Trauma

Scope of Position  

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients.  The Unit Clerical Associate (UCA) functions as an integral member of a team of care providers on a patient care unit reflecting a culture of cooperation, enthusiasm, and mutual respect. The patient care team provides patient care and supportive services that are directed towards achievement of patient care outcomes, maximizing the patient’s involvement in his/her own plan of care, improving service levels, reducing the length of hospitalization and decreasing costs.  Patients and their family will experience the benefits of patient focused care through the integrated skills of all care team members.

Position Summary:

The UCA coordinates the Unit Communication Center through issue identification, prioritization, decision-making, resource identification, time management and efficient work practices. Responsibilities include hospital client/guest relations; effective intra and interdepartmental communications; the accurate evaluation, organization and dissemination of information to the patient care team; maintenance of the health care information and records; the protection of patient privacy as it relates to health care records and information; maintenance of information technology and communication equipment in the Unit Communication Center; the integration of new information technology into the current practices and the provision of services that support the delivery of excellent patient care.  The UCA provides these support services under the direction of the Registered Nurse in charge and in collaboration with other members of the patient focused care team.

Duties and Responsibilities:

The UCA will demonstrate core competencies in the area of customer focus, teamwork, job knowledge, and resource management.

40% Utilizes customer service and communication skills in the workplace

• Effective as a patient care team member; communicates in a positive and non-defensive style relaying accurate information and alerting team members to issues that may negatively affect patient care.  
• Respects the views of team members; effectively uses group process to achieve team goals.

• Assists with patient and family inquiries. Informs families and patients about unit and hospital processes and assists in meeting family comfort needs.
• Anticipates needs of internal and external customers and takes ownership of customer issues. Follows through with assistance until customer is satisfied. Solicits opinions and ideas from customers when addressing problem resolution.  Escalates any unresolved issues to charge nurse or manager as needed. 
• Displays Hospital ID so that it can be seen at all times.
• Answers phone stating name and department, transfers calls correctly, announces caller to person to whom call is transferred and verifies that it is the correct area; does not place caller on hold without callers permission.
• Demonstrates respect for customers (internal and external) by acknowledging their presence immediately, greeting customer by name when possible, and maintaining eye contact. Demonstrates courtesy and asks questions to clarify, listens, is genuine, gives customer time.
• Applies customer service techniques when managing difficult situations by hearing the customer out, empathizing with the situation, apologizing and taking responsibility for action. Demonstrates a commitment to providing the highest quality of service to all customers.

                                Quality measures include:

                                                Patient Satisfaction

                                                Evaluation of patient outcomes

                                                Unit productivity

                                                Cost data

30% Prioritizes, maintains and disseminates patient care information

• Disseminates needed patient information in an accurate and timely fashion to the patient care team consisting of doctors, nurses, technicians, patient care associates, patient transporters, ancillary staff, administrators and others involved in the care of the patient.
• Prioritizes and disseminates patient information in a manner that protects the patient privacy and that maintains the legal standards for PHI (Private Health Care Information) under HIPPA regulations.  Evaluates unit practice patterns as they relate to HIPPA policy and procedure and redirects staff and information as needed to comply with regulations.
• Obtains and verifies completeness of required patient information including necessary patient forms, test results, checklists, etc. so that source document is available for medical decisions support. Maintains patient chart order and readiness. Investigates missing records. Coordinates collection of documentation for patient clinical lifetime record.

• Verifies physician order for charts to be copied; acts as a liaison with medical information management to prepare and copy chart, arranges for the chart to be transported with the discharged patient.
• Maintains confidentiality of patient information as it relates to “No Release of Information” and “Prisoner” patient population.
• Directs patient care team members to online patient education material as needed.

10% Manages information technology and communication equipment

• Manages the information technology and communication equipment in the Unit Communication Center; ensures that all such equipment is clean, in working order and arranges repair service as needed.
• Acts as a liaison between the healthcare team and the information systems team as needed.
• Integrates new information technology into the current practices.
• In the event of computer failure, under the direction of the charge nurse, converts the patient care unit from a computerized to a manual process; this requires knowledge of both the manual and computerized processes, knowledge of downtime procedures; maintenance of the necessary forms needed for a manual process in the designated downtime box; during downtime, transcribes physician orders for diet, radiology exams, laboratory tests, etc.

• Demand prints documents and laboratory labels from the computer system as requested for the patient care team.

• Manages the documentation and laboratory labels for specimens that are generated by the computer system and disseminates to the patient care team.
• Maintains unit security via release doors and monitors in applicable areas.

20% Coordinates administrative responsibilities of patient care

• Systematically organizes and prioritizes work; multitasks to a high level by performing clerical, customer service, communication and administrative skills simultaneously.  Maintains all incoming and outgoing information at 100% accuracy as it affects patient care decisions.

• Coordinates patient census transactions allowing computerized patient orders entered by the doctors and nurses to become activated and available for use. Verifies and reports accurate census each shift.  Enters and retrieves patient information using windows and web-based technology.

• Translates knowledge base of hospital operations into practices that benefit the patient, family and healthcare staff. Manages the Unit Communication Center; maintains center in a neat and orderly fashion, secures discarded confidential patient information in recycle bins, evaluates unit activities and documents activity, tracks patient assignment to patient care staff in order to facilitate the transmission of communications and information, assigns communication devices to patient care team, and retrieves devices at the end of the shift; maintains logs which are given to nurse manager.
• Prepares and relays information (report) to oncoming staff member about unit activity status; receives report from previous shift.

• Coordinates with patient care team to prepare patients records and transportation to the OR and for other procedures. Identifies patients on the OR schedule; completes Pre-Op checklists and verifies information; completes Post Op clerical procedures.
• Admissions: Notifies patient care team members of patient arrival; prepares necessary forms with basic patient information, evaluates charts for most pertinent current information and files excess material as an extension of the charts
• Discharges: Verifies current discharge order, notifies patient care team of discharge, processes discharge order notice, maintains paper records/ forms and breaks down patient charts on discharge
• Transfers: Notifies patient care team; verifies transfer orders; arrange for necessary patient care items; complete/update all forms/ information as necessary.
• Follows appropriate expiration procedures including preparation of required hospital and legal forms for physician completion.

• Acts as liaison between the labs and patient care team to facilitate prompt and accurate test results.
• Supports the delivery of appropriate patient care in emergency situations, including calling Code Blue and notifying physicians.

• Orients or precepts patient care team members, students and volunteers to unit operations and acts as a mentor; assists with supervision of the activities of volunteers.
• Coordinates timely patient movement to procedures, tests and for discharge by arranging transportation with the nursing staffing office and the patient care team; communicates patient location to the patient care team as requested, maintains a patient appointment log and makes changes as needed.

• Liaison to support services such as laboratories, dietary, radiology, respiratory, pharmacy, social work, admitting, medical records, outpatient clinics, transportation, procedure areas, operating areas, and physician offices. Integrates and schedules these services to facilitate optimal patient care. Evaluates service delivery and organizational processes and identifies gaps that impact patient care.

• Assists with placement of the patient into the designated bed by communicating between charge nurses and the nursing administrator in charge of patient placement.
• Requisitions needed supplies and bulk food for the nursing care unit and monitors cost-effective use of these resources.  Notifies nurse manager of any discrepancies. Verifies accuracy of patient unit charges as directed.

• Assumes functions (not including physical contact with the patients) of other patient care team members as directed by the charge RN.

Practices within the Medical Center’s Policies and Procedures and within the Division of Nursing Standards of Practice. Adheres to attendance policy. Adheres to dress code policy of professional attire.  Maintains infection control standards, implements appropriate patient safety protocols as necessary. Adheres to the Intensive Caring Value statements and the Hospital Core Competencies as demonstrated through positive patient/guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.

Minimum Qualifications

For Hire:     

Strong reading, writing and simple math (add, subtract, multiply, divide) skills required. Basic computer and keyboarding experience required.  Successful completion of UCA training program is required. Customer service experience preferred. Previous health care or service oriented field experience, in an acute care setting preferred.  Medical terminology beneficial.

On Going:

Demonstrates competency to meet essential job functions and the ability to adapt to the rapid changes that occur in health care. Demonstrates competency as an expert in hospital client/guest relations; attends hospital customer services training within six months.  Maintains knowledge related to patient care issues, quality improvement, cost reduction, and current policies, procedures, and protocols. Meets mandatory educational and health requirements. Demonstrates computer skills required to meet job functions.

Patient Population Served   

Knowledge of growth and development and an understanding of the range of treatments necessary to meet the age specific needs of the patient population served  (Check those that apply):

Not Applicable: Non-patient care title

X

Adolescents (14-17 years)

Neonates (0 - 6 months)

Adults (18  - 64 years)

Children (7 months – 13 years)

Geriatrics (65 + years)

Job Relationships

                Supervisory Responsibility: none

Contacts:              Patients and family, all members of the patient care team, physicians, and other Medical Center staff both clinical and non-clinical.

                Responsible to: Registered Nurse in Charge and Nurse Manager

                Preceptor to:     New UCAs, SCAs, PCA,s and Nurses to the Unit Communication Center functions

Physical/Visual/Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

                ·Transport/move materials in order to perform job functions

                ·Move objects weighing up to 10 pounds around the work environment

                ·Perform necessary duties while working with office equipment

                ·Communicate clearly in order to facilitate the patient care plan and smooth unit operations.

Work Environment  

The work environment involves everyday risks or discomforts, which requires normal safety precautions typical of such places as offices and meeting rooms (i.e. use of safe work practices, avoidance of trips and falls, and observance of fire regulations and traffic signs).

The work environment involves risks associated with the use of computers such as eyestrain and disorders that result from repetitive motions associated with computer use.

Note:   The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.

Additional Information:

Location:
Brain and Spine Hospital (0372)

Position Type:
Regular

Scheduled Hours:
36

Shift:
Third Shift

Salary Grade:
Health System Hourly 013

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.