Clinical Health IT support specialist - Senior (On-Site)

University of Texas Health Science Center San Antonio, United States

Updated: about 2 months ago
Location: San Antonio, TEXAS

This mission-critical role will under limited supervision, provides software and hardware troubleshooting activities for the UT Health clinical practice enterprise.  Jobs in this family are responsible for tier one, tier two  and some tier three support and troubleshooting of the UT Health clinical practice's software, hardware, service requests, triage and escalation of issues to the appropriate application teams, performs application management of UT Health IT Helpdesk software systems used in the UT Health Physicians enterprise, performs simple programming services for the UT Health Physicians enterprise, and monitoring/updating the UT Health clinical practice's ticketing system. 

 

Knowledge, Skills and Abilities:

  • Computer Skills: Advanced knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems and network environments.
  • Language Skills: Ability to read and follow complex instructions, and to analyze and diagnose problems with computer workstations in a networked environment.
  • Ability to write routine reports and correspondence.
  • Ability to speak and interact with all levels of computer users.
  • Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Attention to Detail: The ability to maintain a professional demeanor, pay attention to details and set priorities in a fast-paced environment.
  • Professionalism in delegating assignments and follow-up on project completion and accuracy.
  • Ability to follow and provide complex instructions as well as to analyze and diagnose problems within the network environment.

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    Job Duties:

  • Troubleshoot tier one, tier two and limited tier three computer workstation and clinical practice software issues. Recommends solutions and alternatives to the clinical enterprise; may contact vendors and other local or remote experts for assistance with more difficult problems.
  • Provides tier one, tier two and limited tier three technical consulting and troubleshooting to the clinical enterprise on clinical practice software applications, hardware-related problems, and network problems.
  • Performs desktop hardware repair for PC computer equipment, peripherals, and printers.
  • Acts as in-house consultant for researching alternate approaches to existing software and hardware when standardized approaches cannot be applied.
  • Consults with more senior team members to determine information systems needs and recommend solutions.
  • Maintains professional growth and development and keep abreast of latest trends in area of expertise.
  • Performs on-site training of Health Physicians clinical practice software and hardware.
  • Performs on-site training of UT Health Physicians software and hardware.
  • Performs application management of UT Health IT Helpdesk software systems such as Microsoft System Center, Microsoft OS version management, SSO software applications, EPIC Workstation Management and other business software used in the UT Health Physicians enterprise.
  • Performs simple programming services for the UT Health Physicians enterprise.
  • Performs all other duties as assigned.

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    Education:

    Bachelor's degree in Computer Science or related field is required.

     

    Experience:

    Five (5) years of experience is required.

    Experience in an information technology or business environment may be substituted for education.

     

    Additional Licenses and Certifications:

    Computer Industry certification such as Microsoft (MCP), CompTIA (A+), Cisco (CCNA) or EPIC system software certification is required.

    EPIC Client Systems Administration certification preferred.


    Additional Information

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