This mission-critical role will under general supervision, provide basic software, hardware and other troubleshooting activities for the UT Health clinical practice enterprise. Jobs in this family are responsible for tier one support and initial troubleshooting of UT Health Physicians clinical practice's software, hardware, service requests, triage and escalation of non-tier one issues to the appropriate application teams, and monitoring/updating the UT Health clinical practice's ticketing system.
Knowledge, Skills and Abilities:
Job Duties:
Education:
Associate degree in a computer science, business or related field is required.
Experience:
Zero to one (0-1) year of experience is required.
Experience in an information technology or business environment may be substituted for education.
Additional Information
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