Clinical Director - Medical Oncology

Updated: about 1 month ago
Location: La Center, WASHINGTON
Job Type: FullTime

Scheduled Hours

Position Summary
Position directs and coordinates clinical operations for the Division of Oncology Siteman Cancer Center all locations ensuring seamless integration with clinical activities through planning, developing, organizing and implementing medical services and management systems that support the successful operations and promote the fiscal integrity of the Division.

Job Description

Primary Duties and Responsibilities


  • Designs and coordinates all clinical plans, both current and future, with the Division Chief, practicing physicians, the Director of Business Operations, Director of Clinical Research, and other management staff to provide quality medical services and clinical research support in an efficient, effective and safe manner. Designs and implements processes to accommodate patients with urgent medical needs on a same-day basis and patients with routine medical needs on a scheduled basis.
  • Provides administrative supervision for clinical administrators and pharmacy director for all locations.
  • Tracks and provides management with key operating, performance, budgetary and forecasting metrics in regard to clinical operations. Coordinates patient care services with department administrators, division administrators, the Faculty Practice Plan, other School of Medicine clinical departments, Barnes Jewish Hospital administrators, the Siteman Cancer Center and other external organizations, such as home care agencies.
  • Coordinates with the Director of Business Operations, clinical office managers, billing manager, nurse managers, and Director of Clinical Research regarding issues involving physicians and physician teams as they interact with the clinic operations and clinical research operations.


  • Regularly secures and disseminates legal and reimbursement information to maintain compliance with changing legislation and regulations.
  • Ensures currency of licensure of clinical staff.
  • Implements tactical and strategic planning processes to address changes in services and volume, including formulating recommendations for the Division Chief, Director of Business Operations and Director of Clinical Research in response to requests for changes in sessions, staffing or treatment room and exam room utilization, as well as changes in activity and requirements to support the clinical research mission of the Division.
  • Coordinates clinic planning and implementation of physician staff changes as communicated by the Director of Business Operations, and works with the Director to address physician performance and coordination concerns.
  • Oversees supervising physician coverage for all locations


  • Oversees the development of an efficient and effective organization of professional and support staff to meet the personnel resource needs for all locations.
  • Analyzes and evaluates the effectiveness of clinical operations using new and established clinical practice and service standards, and recommends required changes. Implements approved changes.
  • Works with Director of Business Operations, Director of Clinical Research, clinical office supervisor, billing manager, and clinical supervisors of the physician support teams to optimize clinic and clinical research operations.
  • Formulates, recommends, implements and evaluates policies and procedures required to optimize the ambulatory care activities. Coordinates with the Clinical Director when possible.
  • Develops, monitors, and administers a quality improvement program that addresses patient safety, risk management, and provider satisfaction issues, including evaluating the role of technological advances.
  • Coordinates responses to patient complaints and patient satisfaction concerns with the Director of Business Operations.
  • Participates in committees and work groups (FPP, WUSM, Siteman and Hospital) impacting Siteman Cancer Center operations. Ensures coordination of each clinic’s activities with the Division-based activities of scheduling, registration, medical records’ management, chart preparation, pre-certification, charge capture, collection efforts, and data capture for clinical operations.
  • Develops all processes and procedures and staffing models with the highest priority for patient and employee safety.

Fiscal Responsibility

  • Works with the Clinical Revenue Analyst and the Director of Business Operations, drafting the operating budget for ambulatory care activities for all locations and assists with projection of charges and expenses for budgeting purposes.
  • Administers the operational budget through assignment of accountability to pertinent staff. Interprets the budget to staff, emphasizing the importance of economic resource utilization while maintaining quality service delivery, both medical and operational.
  • Tracks routine and unusual expenses consistent with the allocation methodology approved by the Division with the purpose of appropriately assigning costs to each cost center.
  • Coordinates purchasing to ensure timely and adequate provision of materials required for the ambulatory care activities, with particular emphasis on drug purchasing, drug inventory management, treatment room supply expenses, and staff expense allocation and billings for services in clinical research budgets.
  • Participates in the design and utilization of space to accommodate required ambulatory care and clinical research activities while conserving and making maximum use of existing resources. Designs a process to ensure early detection and/or prevention of threats that result in lost revenue or increased operational costs.
  • Designs and implements processes in coordination with the Billing Manager and Director of Business Operations to facilitate timely and appropriate charge capture and to address complex billing issues related to the procurement of and charges for pharmaceuticals. This includes appropriate billing of clinical research services to insurance and to clinical research sponsors/accounts.
  • Oversees and encourages continuous process improvement, including the development of innovative and synergistic opportunities to enhance patient and staff safety, efficiency and effectiveness.

Human Resources

  • Develops and conducts staff development programs where appropriate.
  • Ensure staff’s clinical competency in patient service quality, and requisite nursing skills.
  • Ensure staff’s clinical competency in patient service quality, and requisite nursing skills.
  • Conducts performance evaluations, and oversees employee engagement, discipline and reward systems.
  • Recommends and/or assists in the design of incentive programs to maintain a high level of staff motivation, process improvement and job enrichment.

Preferred Qualifications

  • Master’s degree in health service management or business administration.
  • Current RN Licensure.
  • Experience in an academic medical setting.
  • Exceptional organizational and communication skills, both verbal and written. 
  • Great attention to detail. 
  • Demonstrates ability to supervise and motivate people. 
  • Initiative in setting priorities and designing mechanisms to monitor the flow and quality of medical services provided by staff. 
  • Demonstrates ability in profiling operational programs and presenting process, results and recommendations to decision-making bodies.
  • Demonstrated ability to organize and analyze complex data sets and financial information and report conclusions and recommendations.   

Required Qualifications

  • Bachelor’s degree in healthcare management or a related field.
  • 10 years of experience in a large multispecialty environment with knowledge of clinical service operations.
  • Knowledge of medical record process and technology, procedure and diagnostic coding, billing, third party contracting and reimbursement processes.


Salary Range
$89,300.00 - $157,200.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at to view a summary of benefits.

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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