Clinical Director - Faculty Practice Plan (FPP) Ambulatory Operations

Position Summary
Administers planning, developing, organizing and implementing medical services activities and management systems that support the successful operations and fiscal integrity of the organization.

Job Description

Primary Duties & Responsibilities

Administration

• Designs and coordinates a plan with various leadership members, including practicing physicians and other management staff to provide quality medical services in an efficient and effective manner.
• Designs and implements process to accommodate patients with urgent medical needs on a same-day basis and patients with routine medical needs on a scheduled basis.
• Provides administrative supervision for clinical managers in designated service areas.
• Tracks key operating statistics and provide management reports.
• Coordinates patient care services with department administrators, division administrators, the Faculty Practice Plan, other School of Medicine clinical departments, Barnes Jewish Hospital and other external organizations, such as home care agencies.

Planning

• Regularly secures and disseminates legal and reimbursement information to maintain compliance with changing legislation and regulations.
• Implements tactical and strategic planning processes to address changes in services and volume, including formulating recommendations in response to requests for changes in sessions, staffing or exam room utilization.

Organization

• Oversees the development of an efficient and effective organization of professional and support staff to meet the personnel resource needs of the organization.
• Analyzes and evaluates the effectiveness of clinical operations using new and established clinical practice and service standards and recommends required changes.
• Implements approved changes.
• Formulates, recommends, implements and evaluates policies and procedures required to execute the ambulatory care activities.
• Develops and administers a quality improvement program that addresses risk management, patient complaints, patient satisfaction and provider satisfaction issues, including evaluating the role of technological advances.
• Participates in committees and work groups impacting operations such as the FPP, WUSM and medical center hospitals.
• Ensures coordination of activities with the departmentally-based activities of scheduling, registration, medical records’ management, chart preparation, pre-certification and charge capture.

Fiscal Responsibility

• Drafts the operating budget for ambulatory care activities.
• Administers the operational budget through assignment of accountability to pertinent staff.
• Interprets the budget to staff, emphasizing the importance of economic resource utilization while maintaining quality service deliver, both medical and operational.
• Tracks routine and unusual expenses consistent with the allocation methodology approved by the Steering Committee.
• Coordinates purchasing to ensure timely and adequate provision of materials required for the ambulatory care activities.
• Participates in the design and utilization of space to accommodate required ambulatory care activities while conserving and making maximum use of existing resources.
• Designs a process to ensure early detection and/or prevention of threats that result in lost revenue or increased operational costs.
• Implements Patient Financial Services’ standards.
• Designs and implements processes to facilitate timely charge capture and to address complex billing issues related to the procurement of and charges for pharmaceuticals.

Human Resources

• Develops and conducts staff development programs where appropriate.
• Ensure staff’s certification in patient service quality, EPIC modules and requisite nursing skills.
• Conducts performance evaluations.
• Recommends and/or assists in the design of incentive programs to maintain a high level of staff motivation, process improvement and job enrichment.

Preferred Qualifications

• Master’s degree in health service management or business administration.
• Experience in an academic medical setting.
• Exceptional organizational skills.
• Demonstrated effective verbal, written and interpersonal communication skills.
• Effective attention to detail.
• Demonstrates ability to supervise and motivate people.
• Demonstrated initiative in setting priorities and designing mechanisms to monitor the flow and quality of medical services provided by staff.
• Demonstrates ability in profiling operational programs and presenting process, results and recommendations to decision-making bodies.
• Knowledge of medical record process and technology, procedure and diagnostic coding, billing, third party contracting and reimbursement processes is highly preferred.

Required Qualifications

• Bachelor’s degree in healthcare management or a related field.
• 10 years of experience in a large multispecialty environment with knowledge of clinical service operations.

Grade
G16

Salary Range
$94,100.00 - $165,600.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.