Clinical Care Coordinator

University of North Carolina at Chapel Hill, United States

Updated: 10 days ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 23 Apr 2024

Posting Information
Posting Information


Department ASOD Clinical Operations-431500
Career Area Administrative/Clerical Support
Is this an internal only recruitment? No
Posting Open Date 04/09/2024
Application Deadline 04/23/2024
Position Type Permanent Staff (SHRA)
Position Title Admin Support Specialist - Advanced
Salary Grade Equivalent GN08
Working Title Clinical Care Coordinator
Position Number 00062277
Vacancy ID P018923
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday; 40 hours, overtime occasionally
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $41,250 - $45,834
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.
Position Summary
The Clinical Care Coordinator is responsible for office management and supporting clinical education.
Office management and patient care:
* Facilitate interactions among patients, faculty, and learners both remotely and in person.
* Assist Patient Navigators with scheduling as necessary during times of high demand.
* Follow up with each patient in the office via MyChart or via phone as deemed necessary.
* Follow up with communications via MyChart or by phone as appropriate and in a timely manner. 
 (Within one business day)
* Manage patient’s concerns regarding care and facilitate referral, as needed.
* Follow up with specialty clinic Patient Care Coordinators on referral cases, e.g., implant case 
 progress, as needed (this is primarily the responsibility of the learner provider).
* Send compliance letters when necessary.
* Refer potential risk management cases to the Director of Patient Relations
* Guide Admissions Care Coordinator on patient assignment by providing live report of procedures 
 needed for each learner.
* Quarterly audit patient records related to dental care in the office. Audit includes treatment plan review, timeliness of care, appointment history and trends, open encounters, care team and assignment, Mychart messages/learner in-basket, and action compliance letters. 
* Meet individually with learners in the office each block.
* Attend teaching committee and progress review meetings prepared to discuss learners’ progress.
* Have weekly meetings with preceptors to review learners’ progression. These meetings may include 
 faculty identified by preceptors to be part of the meetings.
* Have biweekly meetings with the Director for Clinical Curriculum to update, review and discuss clinical 
 education matters.
* Review available non-dashboard data, e.g., number of procedures, attendance, chart audit data, 
 patient management concerns, ACMs, as necessary to identify the root cause for individual 
 challenges encountered by faculty or learners.
* Be accessible and supportive to the director for curriculum, preceptors and predoctoral directors. 
Curriculum
* Engage in practice review sessions and office meetings as a component of office management.
* Participate in the Teaching, Student Progress Review and Academic Performance Committee meetings to discuss and provide updates on learner progression and practice readiness.
Assessment
* Manage assessment data in cooperation with the preceptors and Academic Support Center.
* Periodic communication with the preceptor to review individual learner’s progress and concerns.
Communications
* Maintain communications with the Director for Clinical Curriculum on all aspects of clinical education, 
 patient care and learner issues. 
* Interact with learners regarding patient care, clinical operations, and the ACT Curriculum. 
* Interact with patients regarding their dental care and related issues.
* Provide information for faculty and staff appraisal as requested by their direct supervisors.
Organizational
* Care coordinators are members of the clinical education team and reside in the clinical education 
 suite.
* Care coordinators’ primary role is education with operational impact.
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience
The individual in this position must exhibit professionalism and superior communication skills at all times. Collegiality is required when communicating with faculty, students, administrators, and patients. Institutional activities. The individual in this role must maintain a high degree of confidentiality. Provides requested feedback on performance and operational issues, as requested; collaborates with team members to improve office effectiveness; shares knowledge and resources to reach common goal; exhibits a willingness and ability to adapt to change; adheres to decided actions. Serves as role model and leads by example; honors commitments; takes initiative; looks for new challenges. Maintains a professional personal appearance and contributes equitably to maintaining a professional workplace.
Preferred Qualifications, Competencies, and Experience
* Dental Assisting/Dental Hygienist knowledge/experience highly desired. 
* Quality experience in patient care as a member of the dental care team preferably in dental education setting.
* Dental Assistant training and experience.
* Clinical experience as part of a dental care team preferably in a dental education setting.
* Adaptability: Able to pivot and adjust to changes
* Interpersonal skills: ability to foster positive interactions with learners, faculty, and staff that create a positive and humanistic learning environment where learning is ‘safe.’ 
* Empathy: able to factor in situational information that impacts learning 
* Effectively uses learning assessments to determine learner proficiency 
* Collaboration: Team building and leadership
* Excellent organizational skills
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/278015

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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