Clinical Business Operations Representative (Plantation)

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The University of Miami has an exciting opportunity for a Clinical Business Operations Representative with Bascom Palmer Eye Institute located in Plantation, Florida.

The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS:                                                                                           

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

• Provides coverage for responsibilities of co-workers when assigned or as need arises.

• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

• Maintains confidentiality of all information.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:                                                                                         

Education:

High school diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

Minimum 3 years of relevant experience

                                                          

Knowledge, Skills and Attitudes:

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Ability to work evenings, nights, and weekends as necessary.

• Skill in collecting, organizing and analyzing data.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values.

Department Specific Functions:

• Coordinates the patient flow in/out of exams rooms, emphasizing on minimizing waiting time for the patients and faculty.

• Monitors the progress and facilitates the testing of patients undergoing diagnostic testing and/or consultations in other area/departments within the Institute.

• Assisting physician in setting up for various in-office minor procedures.

• Serves as a liaison between physicians and patients, and the Registration Appointment, HIM, Financial and Business office staff.

• Responsible for logging in/out sample drugs for patients and physicians.

• Makes suggestions to physicians, and/or practice manager regarding possible improvements in the practice.

• Facilitates patient flow in the clinic; answers patient questions regarding their waiting time, orients patients as where to go for tests.

• Answers telephone in a professional and diligent manner, relaying messages in a timely fashion and follow up when required.

• Verifies insurance coverage on patients requiring special procedures not included with their visit, including HMO authorization.

• Informs, assists, and schedules patients as appropriate for clinical studies, diagnostic and special procedures.

• Will work closely with medical records staff to ensure that all the charts are returned to medical records at the end of each day.

• Ensures that clinic exam rooms are clean, orderly, well stocked and that all equipment is in working condition and locked cabinets when appropriate.

• Maintains examination work-up forms and all other pertinent medical forms in exam rooms and in stock readily available to physicians for patient care.

• Attends all mandatory in-services on a timely basis, as scheduled.

• Respects the confidentiality of all hospital and patient matters, and uses complete discretion when discussing the issues.

• Assists patients of all ages.

• Ability to operate computer terminal, retrieving and inputting information, as required, accurately.

• Ability to communicate effectively in both verbal and written form.

• Ability to function satisfactorily while under pressure.

• Ability to perform as a team player.

• Ability to vary work schedule or shift, in order to meet department needs.

• Knowledge of medical terminology.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c103