Clinical Administrative Assistant for Physical Therapy

   

About Student and Campus Life

Student and Campus Life (SCL) at Cornell fosters the holistic development of all students through comprehensive support services and programs. Our expert team addresses diverse student life areas such as public service, wellness, social justice, residential living, sports, career services, and more. Serving approximately 25,000 students across multiple campuses domestically and internationally, we aim to facilitate individual, academic, and personal growth throughout their Cornell journey.

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About Cornell Health

Cornell Health comprises over 200 employees dedicated to delivering integrated and culturally-sensitive healthcare services, including mental health, medical, and health promotion. With a focus on both individual student well-being and the broader campus community, the unit fosters readiness for academic and life success. Renowned for innovation and leadership, Cornell Health is committed to providing cost-effective, community-based services and advancing campus health initiatives.

For more information about Cornell Health, please click here .

The Opportunity

Provide office and administrative support for the physical therapy department under the supervision of the Physical Therapy Supervisor. Collaborate with the clinical administrative assistant (CAA) team to manage the reception area efficiently and ensure smooth communication between reception and treatment areas.

Key Responsibilities

• Support clinical staff in physical therapy, serving as the initial and final point of contact for patients/clients.
• Utilize the Electronic Health Record System (EHR) for efficient patient scheduling and management.
• Manage reception area to ensure smooth operations and effective communication between reception and treatment areas.
• Administer surveys and questionnaires as required and assist with patient check-out procedures.
• Process payments for physical therapy invoices using P card procedures and handle other related tasks.
• Provide administrative support to the supervisor, including scheduling coordination and assistance with administrative duties.
• Support all staff by tracking time and visit-sensitive information, and assisting with billing and data entry responsibilities.

This is a part-time ( 9-month, 32 hour/week, benefits eligible endowed position) that is based in Ithaca, NY and fully on-site. Work hours are 9:30 am -5:00 pm Monday through Friday.   

What We Need

• Formal training beyond High School of six months to one year in a health-related field.
• 2 to 3 years of experience providing support in a high-demand, high-volume office setting with in-person customer interactions.
• Proficiency in computer applications such as Microsoft Word and Excel, with experience in electronic health record systems being highly desirable.
• Strong organizational skills and attention to detail with a high degree of accuracy.
• Effective customer service skills and ability to interact with individuals in emotional or physical distress or crisis.
• Ability to maintain confidentiality and comply with HIPAA regulations regarding health records.
• Diplomacy in handling various situations and a strong customer service orientation.

Passion for working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Previous work experience with college-age population.
• Previous experience in a healthcare setting.
• Knowledge of the Cornell community.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay .
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

  

University Job Title:

Administrative Asst III

Job Family:

Administration

Level:

C

Pay Rate Type:

Hourly

Pay Range:

$20.83 - $23.03

Remote Option Availability:

Fully Onsite

Company:

Endowed

Contact Name:

Keionda Lewis

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates .

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected] .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected] .

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected] .

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-03-29