Clinic Support Specialist

Updated: 21 days ago
Location: Omaha, NEBRASKA

Summary:

Assists with performing tasks related to the routine operation of the assigned in the area. Customer service is a major focus and skill for this role. Responsibilities can include: greeting customers in person or via phone, answering multi-line phones, scheduling appointments, maintaining charts/spreadsheets, verifying insurance, ascertaining needs, and appropriately addressing.

 


RESPONSIBILITIES: 

  • Welcome all patients and visitors in a warm and professional manner
  • Promptly and professionally answer telephone calls; routing calls appropriately, offering voicemail or redirection as needed.  Offer to take messages when voicemail or redirection is not possible.
  • Process all incoming referrals within 24-48 hours following receipt
  • Schedule appointments and follow-up appointments for patients by phone and in-person using a computerized system to match patient and provider availability
  • Maintain a complete and accurate scheduling system to include all appointments, cancellations, and no-shows 
  • Communicate as needed with clinical staff about patient concerns/issues related to scheduling.  Consult with Clinic Manager about any system problems.
  • Facilitate patient flow and communicate delays with patients and clinical staff
  • Obtain accurate information from patients and responsible parties; ensure registration packet is complete
  • Perform complete and accurate data entry of demographics and insurance information into the practice management system

Qualifications:

High school diploma or equivalent required;

4 years administrative and/or office experience;

Proficiency in Microsoft Office Suite to include Word, Excel, PowerPoint, and Outlook


Knowledge, Skills, Abilities:

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures/processes;

Ability to communicate effectively (verbal and written);

Customer service focus including the ability to assess inquiries and provide appropriate information or resolution using judgment and available resources, and proven ability to maintain confidentiality;

Ability to coordinate and prioritize work with multiple and conflicting demands in a deadline-oriented environment;

Ability to be collaborative and work in a team environment;

Demonstrate Professionalism;

Must be dependable/accountable

 

Physical Requirements:

Seeing: 75 – 100%

Hearing: 50 – 74%

Standing/Climbing/Mobility: 0 – 24%

Lifting/Pulling/Pushing: 0 – 24 % (pound: 10 lbs.)

Fingering/Grasping/Feeling: 75 – 100%

Travel: No

Exposure to Blood Borne pathogens: No

 

AAP/EEO Statement:

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees, and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities are administered without unlawful discrimination.

 

Disclosure Statement:

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function. All employees must follow any other job-related instructions and perform any other job-related duties as requested by their supervisor. Employees may also be required to work more than normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities, and activities at any time with or without notice.

 


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