Clinic Operations Manager

Develop, implement and coordinate the operational activities of the University Eye Center, providing orientation and training for interns, faculty and staff.

Direct clinic activities, coordinating and directing the flow of work and service, with management of clinic administrative support and clerical staff being the primary function of the position.

Interview, select, train, direct, evaluate, and discipline clinic staff.

Create and maintain a supportive and professional relationship to include providers, administrative staff, faculty, students and clerical members.

Answer inquiries from a variety of internal and external sources, and provide explanation and interpretation of the policies, requirements, practices and procedures of the University Eye Center, the College, and the University.

Initiate and compose correspondence requiring an understanding of the unit’s activities, policies and procedures.

HIPAA Privacy Officer and responsibilities of compliance.

Coordinate activities with other departments, colleges, divisions and outside sources.

Monitor regulatory compliance.

Independently research, evaluate, adjust, or purge a variety of important data, documents, etc.

Perform budgetary analysis and monitor daily financial activities of the clinic.

Develop, review, analyze and modify the clinic budget; prepare financial reports.

Maintain quality assurance and quality improvement initiatives.

Coordinate emergency clinical changes due to illness, etc.

Propose and/or initiate improved procedures and practices in the clinic to better serve both the educational (students) and the patient care needs.

Carry out supervisory responsibilities in accordance with University policies and applicable laws.

Collaborate with the Assistant Dean of Clinical Education/Associate Dean/Dean

Reports directly to the Assistant Dean of Clinical Education.

Responsible for maintaining the confidentiality of designated information.

Responsible for training and supervision of clinic administrative support and clerical staff.

Responsible for event planning/coordination (e.g., frame shows, SINE)

Assist staff with duties as needed.

Demonstrate an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.

Any other duties assigned within the position classification area.