Client Technologies Analyst II

Job Title

Client Technologies Analyst II

Agency

Texas A&M University - Corpus Christi

Department

User Support Services

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs.  As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

 

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

 

Learn more information here !

PURPOSE

The Client Technologies Analyst II, under general supervision, performs complex and non-routine specialized client technology support functions, such as troubleshooting, analysis, research, de-bugging, and problem-solving.

RESPONSIBILITIES

Functional Area 1: Support

Percent Effort: 35%

• Utilizes complex system software tools to manage, maintain, configure, define security, and monitor desktop computer life cycle.

• Provides consultative and technical services, in general, as a qualified manufacturer's sales representative.

• Installs, upgrades, configures complex and multi-platform hardware and software.

• Diagnoses and repairs complex hardware, software, and repairs configuration problems

Functional Area 2: Operations                           

Percent Effort: 35%          

• Evaluates and follows through on issues and problems until resolved.

• Tracks and assists in the coordination of equipment repair work order assignments and provides detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.

Functional Area 3: Administrative                                                

Percent Effort: 15%                

• Participates with management in planning, directing, and coordinating operational and procedural matters to meet goals and objectives.  

• Reviews the accuracy of documentation of desktop support methods and procedures.

• Prepares requisitions and prepares inventory acquisitions of products and services.

Functional Area 4: Research

Percent Effort: 15%          

• Attends training, assists in researching, testing, and disseminating operation instructions.

• Assists with the evaluation of new technologies to determine their applicability to clients’ needs.

• Provides consultative and technical services, in general, as a qualified manufacturer's sales representative.

WHAT YOU WILL NEED

• Bachelor’s degree in applicable field.

• Three years of related experience.

• Knowledge of word processing and spreadsheet applications.

• Knowledge of advanced analysis, troubleshooting, problem-solving, client relations skills, requirement assessment and analysis, project management methodology, context and interrelationships, and proficiency of the Information Technology Interface Library (ITLL)

• Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.

WHAT THEY WOULD LIKE TO SEE

• ITLL Foundations, A+ certification, Network +

SALARY $46,763-$55,640 (Dependent upon education and experience)

• Monthly $3,896.91 - $4,636.66

BENEFITS (rules, policies, eligibility apply)

From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

Insurance

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

On-campus wellness opportunities

Work Life Solutions:

• Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8+ hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.