Client Technologies Analyst I

Job Title

Client Technologies Analyst I

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values .

Who we are

The College of Architecture offers undergraduate and graduate professional programs to prepare individuals to enter the professions of architecture, landscape architecture, construction management, urban and regional planning and visualization. The planning, design and construction of the world’s buildings, cities and landscapes involve a variety of professional skills. The faculty of architects, urban planners, landscape architects, engineers, computer scientists, constructors, lawyers, historians and artists, in collaboration with educators in the language, philosophy and culture and natural and social sciences, help students develop an understanding of the physical, social, economic and political forces that shape our environment.  To learn more about the College of Architecture, please visit us at https://arch.tamu.edu

What we want

The Makerplace Supervisor is responsible for supporting automated / digital fabrication technologies in the college, specifically in areas of additive manufacturing / rapid prototyping (3D printing student projects), 3D scanning student projects or studio work, and supporting other emerging technologies as it pertains to student learning. This position also requires overseeing a maker-space / hacker-space to include plans for use, upkeep, and continuous development and service improvement. The ideal candidate is familiar with providing technical support for laser cutters, CNC routers, 3D printers, plasma cutters, and other large fabrication equipment in a networked, multidisciplinary environment. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

COVID-19 information:  Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M’s COVID-19 response, please visit the University’s COVID-19 website . For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness’ COVID-19 website .

Required Education and Experience:

• Bachelors degree or equivalent combination education and experience
• Two years of related experience in hardware, software and network technology administration

Required Knowledge, Skills and Abilities:

• Must be able to work in a collaborative team environment
• Strong interpersonal communication skills'
• Requires the ability to multitask and work cooperatively with others
• Must have the ability to manage a queue of 3D printers while simultaneously managing customer expectations in a high-stress environment

Preferred Education and Experience:

• One or more years of customer service-focused IT experience
• Experience with using and supporting Windows and Mac systems
• Experience with supporting fabrication equipment (laser cutters, CNC routers, 3D printers, etc.)
• Academic experience a plus
• Experience with hardware support, understanding of basic network principles, and troubleshooting skills highly preferred

Preferred Knowledge, Skills, and Abilities:

• Familiar with additive manufacturing processes
• Knowledge of 3D printing and scanning technologies
• Experience with modern Microsoft and Apple operating systems
• Experience with customer service-focused support is critical

Responsibilities:

• Hardware/Lab Support: Installs, repairs, troubleshoots, and maintains laser cutters, CNC & plasma cutters, 3D printers, and related peripherals in an academic setting. Consults with fabrication staff in the procurement, installation, and configuration of hardware and software used in automated / digital fabrication. Manages computers used in the fabrication labs to maintain functionality. Maintains a lab space for related tasks. Maintains software licensing to meet needs. Ensures that all work is accurate and in compliance with departmental or project quality standards.

• Technology Support: This position involves supporting the automated / digital fabrication technologies within the College of Architecture. Supports connectivity to, and between, PC and Macs used to render student projects on laser cutters, CNC routers, plasma cutters, 3D printers, and related hardware. Troubleshoot both Windows and Mac OS platforms as it relates to digital fabrication. Performs extensive diagnostic procedures and tests on fabrication and computer equipment and repairs them as needed (or manage vendors that do the same). Researches technical solutions, replacement hardware, compatible software, and recommends solutions. Provides resource estimates and progress reports to senior IT staff. Meets with fabrication and IT staff to determine growing technology needs and recommend solutions for future growth. Provides occasional on-call support. Ensures that all work is accurate and in compliance with departmental or project quality standards.

• Customer Service: Assists in planning and scheduling of IT-related digital fabrication projects. Provides status reports of current projects to project stakeholders and / or senior IT staff. Familiarizes oneself with technical resources for staying current with modern technology and trends. Writes supporting documentation to be published to IT knowledge base. Takes advantage of professional training opportunities relevant to performance of duties. Serves as primary point of escalation for automated / digital fabrication issues that ITS Helpdesk cannot resolve. Assists with other technical support duties in order to satisfy customer needs. Performs other duties as required.

Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.