Client Support Analyst - Information Technology - Phoenix Campus

This position is primary responsible for supporting the Audio/Visual components and system support at the Phoenix Health Sciences Campus.

 

Under moderate supervision, provides technical solutions to faculty, staff and students. Provides technical support, assistance and creative solutions. In addition to Audio/Visual support, provides technical services as a member of the Service Desk (Help Desk) and field support teams (including classrooms) as workload and volume dictate. Able to work independently on moderately complex Windows and Apple computers. All work and results are documented with the Easy Vista ticketing application. Will provide technical services as a member of the Service Desk (Help Desk) or field support teams (including classrooms) as workload and volume dictate. All work is guided by the ITIL Service Operations Framework. Hours of operation will vary with season and semester schedule.

 

This position will be on-site at the Phoenix Health Sciences Campus. 

Qualifications:

Bachelor's degree in related area and/or equivalent technical experience required;

Experience supporting classroom A/V equipment preferred 

Windows and Apple certifications desired;

Minimum of 2 years combined experience in one or more of the following:

Related technical experience

Working with LanDesk and/or Casper (or equivalent)

Supporting Mobile devices including Macintosh/IOS & Android/Windows

Working with TCP/IP, network topologies and related terminology

 

Knowledge, Skills, Abilities:

Proficient in Microsoft Office Suite;

Ability to be a self-starter and can multitask and deliver results;

Ability and possesses strong research and follow-through skills;

Strong attention to detail;

Strong written/verbal communication, interpersonal, and organizational skills;

Ability to be relied on;

Ability to travel within the state to satellite offices;
Ability to be “on call” for rotational duties as part of after-hours support coverage;
Ability to work some evenings, weekends, and holidays to limit impact to clients;
Strong customer service focus to include working with clients face-to-face, over the phone, email or chat

 

 

Required Licenses/Certifications:

Avixa CTS, Extron ECS, Extron EAVA, Q-Sys Design Level 1 (All preferred)

ITIL Foundations Certification or pass within first 6 months of employment

 

Physical Requirements:

 

Seeing: 75 – 100%

Hearing: 75-100%

Standing/Climbing/Mobility: 0-24%

Lifting/Pulling/Pushing: 0-24% (pound: 20 lbs.)

Fingering/Grasping/Feeling: 75 – 100%

Travel: Yes

Exposure to Blood Borne pathogens: No

 

 

AAP/EEO Statement:

 

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

 

 

 

Disclosure Statement: 

 

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required.  Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE.  Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.