Client Services & Third-Party Billing Specialist

JOB SUMMARY

The Office of the Bursar invites applications to Client Services & Third-Party Billing Specialist (Administrative Program Support 2) that will provide support to the Office of the Bursar’s customers as well as third-party payors. This position serves as a primary customer service representative for Office of the Bursar by providing high-level support to students, families, staff, and other University stakeholders through telephone, in-person, and email communications and represents the Office of the Bursar at various student/family outreach events including new student Orientation presentations. This position also assists with the invoicing and monitoring of the receipt of third-party payments, offering opportunities to collaborate with other student service areas at the University as well as build working relationships with outside payors to ensure timely billing and third-party payment for student fee bills. 

This position reports to the Associate Bursar and receives day-to-day direction from the Client Services Supervisor as part of the Client Service Center team and the Student Billing Supervisor as part of the Student Billing team.

DUTIES AND RESPONSIBILITIES:

• Provides professional telephone, in-person, and email support to customers who contact the Office of the Bursar concerning billing, disbursements, collections, and other student services issues; resolves, researches, and follows up on inquiries.
• Counsel students and parents on the best courses of action for the benefit of both the customer and the University regarding bursar-related functions. Refers difficult problems or unique issues to supervisor for guidance.
• Reviews and defers anticipated outside payments, including, but not limited to, private scholarships, 529 payments, and third-party payments, to student accounts per Office of the Bursar policies and procedures. 
• Reviews and interprets third-party payor requirements including financial guarantee letters to ensure accurate processing of invoices for student fee bill payments including, but not limited to, grade letter tuition reimbursement requests. 
• Monitors the timeliness of third-party payments by tracking receipt of funds and following up with payors as required. 
• Maintains accurate financial records of third-party billing information and compiles data to prepare statistical reports as required.
• Participates and effectively communicates Bursar policies and related information at student/family outreach events including, but not limited to, orientation presentations. 
• Assists in maintaining the Bursar website as needed including, but not limited to, tuition and fee publication, documents for knowledge-based content, online forms, FAQs, policies, and procedures.
• Fosters and maintains collaborative relations with internal and external student services partners as well as third-party payors.

MINIMUM QUALIFICATIONS

Bachelor’s degree in business administration, communications, or related field and two to three years of related experience OR equivalent combination of education and experience.

Clear, positive, and professional written and verbal communication skills.

Excellent organizational skills and attention to detail with the ability to perform multi-step data processing and troubleshooting through data analysis. 

Excellent customer service skills and proven ability to work effectively with students, families, staff, and other University stakeholders.

Ability to work independently and in a team setting.

Efficient in Microsoft Office products including Excel and Outlook.

PREFERRED QUALIFICATIONS

Bachelor’s degree in business administration, communications, or related field.

Four to five years of related customer service and/or professional administrative experience.

Previous experience in a university or college setting.

Knowledge of Oracle Peoplesoft and Student Admin.

Prior experience presenting to groups of 10+ individuals.

Prior call center experience.

Prior invoicing experience.

APPOINTMENT TERMS

This is a full-time, permanent position.  The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.  For additional information regarding benefits visit: https://hr.uconn.edu/benefits-beyond-pay/ . Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA). The salary range is $50,091 - $60,000 and will be commensurate with training and experience.

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs , Staff Positions, Search #498302 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on April 28, 2024. 

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp .

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.