Client Services Representative - Equine and Farm Animal

North Carolina State University, United States

Updated: 3 months ago
Location: Raleigh, NORTH CAROLINA
Deadline: ;

Posting Details
Job Posting Information


Posting Number PG193764SP
Internal Recruitment No
Working Title Client Services Representative - Equine and Farm Animal
Anticipated Hiring Range $34,000-$39,000
Work Schedule Monday-Friday; 8:00am-5:00pm; occasional overtime and holidays required
Job Location Raleigh, NC
Department CVM Teaching Hospital
About the Department
The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. 
The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH. 
The VH provides compassionate care, state of the art specialty health care, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Essential Job Duties
The client services and service receptionists provide customer service to NC State Veterinary Hospital (VH) clients and act as a first contact for all potential and current clients.
Duties include but are not limited to:
Ensure professional / effective communication and excellent customer service while completing all assigned duties.
Managing the phone system, managing the client desk, managing email / fax communications, collecting deposits, monitoring billing, and ensuring adherence to all financial policies.
This position plays a crucial role in ensuring clients, referring vets, and visitors receive excellent customer service and enjoy their experience with our hospital.
Other Responsibilities

Qualifications


Minimum Experience/Education
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Other Required Qualifications
- Knowledge of MS Office products, email, fax and copy machines.
- Previous client service experience in a veterinary or medical setting required.
- Excellent verbal and written communication skills.
- Must be able to lift up to 30 pounds with our without reasonable accommodation.
Preferred Qualifications
- Client services experience in a veterinary setting.
Required License or Certification
N/A
Valid NC Driver's License required No
Commercial Driver's License Required? No

Recruitment Dates and Special Instructions


Job Open Date 01/04/2024
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 01/11/2024
Notice to Applicants
Please note that the work history on your resume, must also be included in your application.
Special Instructions
Please include your resume, cover letter and contact information for three (3) professional references

Position Details


Position Number 00043299
Position Type SHRA
Position Classification Band Title Administrative Support Specialist
Position Classification Band Level Journey
Position Classification Salary Range $31,200 - $53,083
Salary Grade Equivalency 61
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Medical Emergencies
Time Limited Position No
Time-Limited Appointment Length (if applicable)
Department Id 192001 - CVM Teaching Hospital
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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