Posting Details
Posting Detail Information
Working Title | Client Services Case Specialist |
---|---|
Position Location | Fort Collins, CO |
Work Location | Position is fully in-office/in-person |
Research Professional Position | No |
Posting Number | 202400739AP |
Position Type | Admin Professional/ Research Professional |
Classification Title | Technical/Support II |
Number of Vacancies | 1 |
Work Hours/Week | 40 |
Proposed Annual Salary Range | $46,000-48,000 |
Employee Benefits | Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
|
Desired Start Date | 06/10/2024 |
Position End Date (if temporary) | |
To ensure full consideration, applications must be received by 11:59pm (MT) on | 05/24/2024 |
Description of Work Unit | Veterinary Health System The Veterinary Health System transforms our service units into a comprehensive veterinary medical center governed by responsible management that supports our units’ individual missions. Capitalizing on Colorado State University’s top ranking in veterinary medicine, and building on our tradition of providing high-quality compassionate care and achieving outstanding clinical outcomes, the Veterinary Health System broadens our expertise and skill to deliver the highest levels of customer service, employee satisfaction, and advancements in medicine through clinical service, diagnostics, research, and innovation. Work Unit | Veterinary Diagnostic Laboratories Faculty and staff at the CSU Veterinary Diagnostic Laboratories (VDL) are among the nation’s finest in their fields of expertise and offer comprehensive diagnostic services. The mission of the Veterinary Diagnostic Laboratory (VDL) is to provide timely, accurate and pertinent animal disease diagnostic services and educational outreach to veterinarians, animal industries and animal interests. The Veterinary Diagnostic Laboratory will strive to meet the goals the College of Veterinary Medicine and Biomedical Sciences and the University through research to develop new approaches to disease identification, investigation, prevention and through education of professional veterinary medical, graduate, and post-doctoral students. Why work at Colorado State University? CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!” We are looking to add individuals to our team who have the following characteristics: Confidence – they expect success in what they do Compassion – they have genuine care and concern for others Commitment to Inclusive Excellence – they engage principles of diversity, equity, inclusion, and justice in all they do, valuing a supportive community where everyone’s contributions are valued, and all voices are heard Empowerment – they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others Integrity – they are honest, and others trust them Responsibility – they take ownership of decisions and actions Our Investment in You Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family. These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you. Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status. Paid time off to include 24 vacation days, 15 sick days, 11 paid holidays annually Attractive evening work schedule that is flexible yet consistent Monday-Friday Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more Robust Employee Assistance Program (EAP) for your overall well-being FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program Tuition Scholarships up to 50% for eligible family members FREE employee growth opportunity through CSU training and development opportunities After-school programs and summer camps for kids Community Discounts FREE MAX transit use with CSU identification For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/ . Retirement Programs While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match between 10% – 21%. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/ . Campus Culture and Principles of Community Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit: https://hr.colostate.edu/prospective-employees/our-people/ . Tobacco and Smoke-Free Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings. |
Position Summary | The primary purpose of this position is to provide customer service and business operations support for the Veterinary Diagnostic Laboratories. The Client Services Case Specialist position will provide assistance and support to both the Client Services and Operations Manager and the Business Officer, in the areas of business operations and client service. This position will provide insight and advice on departmental procedures such as data entry, case review, and case invoicing. This position must work with faculty members and veterinarians on case issues to ensure proper case workflow and invoicing. This position plays a central role in day-to-day operations of the department’s main office and will be expected to use diplomacy, along with exceptional communication skills, to handle all interactions and emergencies in a professional and level-headed manner. Ability to work autonomously with high productivity and showing good decision making. Due to the nature of the department’s work, this is a fully in-person position located at the Diagnostic Medical Center, Fort Collins, CO. The successful candidate must be legally authorized to work in the U.S. by proposed start date; Colorado State University Diagnostic Laboratories will not provide visa sponsorship for this position. Colorado State University does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services. Colorado State University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history. |
Required Job Qualifications |
|
Preferred Job Qualifications | |
Diversity Statement | Ability to advance the department’s commitment to diversity and inclusion through research, teaching and outreach with relevant programs, goals and activities. |
Essential Duties
Job Duty Category | Diagnostic Case Management |
---|---|
Duty/Responsibility | This position will manage reporting and invoicing of diagnostic medical cases. Responsibilities include, but are not limited to:
|
Percentage Of Time | 50 |
Job Duty Category | Client Services |
---|---|
Duty/Responsibility | The position will provide client services and administrative assistant duties for the laboratory. Responsibilities include, but are not limited to:
|
Percentage Of Time | 40 |
Job Duty Category | Other Tasks & Duties as Assigned |
---|---|
Duty/Responsibility |
|
Percentage Of Time | 10 |
Application Details
Special Instructions to Applicants | Interested applicants must submit a cover letter which addresses how professional experiences align with the posted required and preferred qualifications of the position, a current resume, and names, email addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates. CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. |
---|---|
Conditions of Employment | Pre-employment Criminal Background Check (required for new hires), Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Shift Work - CSU Veterinary Diagnostic Laboratory does not follow standard University Holiday Schedule due to the nature of the business. Monday through Friday is typical schedule but rotation of holidays is required and occasional Saturdays needed., On-call Status - In the event of an emergency is declared by the Veterinary Diagnostic Lab Director, needed to meet NAHLN requirements, overtime work or work outside normal operating ours will be required., Special Requirements/Other - Must safely lift and carry items that weigh up to 50lbs. |
Search Contact | Janice Inman, [email protected] |
EEO Statement | Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services. The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected] . The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected] . The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected] . Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education . |
Background Check Policy Statement | Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. |
Similar Positions
-
Archaeologist Joint Base Lewis Mc Chord, Wa, Colorado State University, United States, 29 days ago
Posting Detail Information Working TitleArchaeologist - Joint Base Lewis-McChord, WA Position LocationJoint Base Lewis-McChord, WA Work LocationPosition qualifies for hybrid/in-office work Researc...
-
Cultural Resources Specialist Jbphh, Oahu, Hi, Colorado State University, United States, 6 days ago
Posting Detail Information Working TitleCultural Resources Specialist - JBPHH, Oahu, HI Position LocationJoint Base Pearl Harbor-Hickam, Oahu, Hi Work LocationPosition qualifies for hybrid/in-offi...
-
Project Archaeologist/Field Director Hawaii, Colorado State University, United States, 4 days ago
Posting Detail Information Working TitleProject Archaeologist/Field Director - Hawaii Position LocationHawaii Work LocationPosition is fully in-office/in-person Research Professional PositionYes P...
-
Director, Aircraft Maintenance, Aims Community College, United States, 3 days ago
Are you a current Aims Employee, Temporary Worker, or Student? If so, to help avoid future access issues, please apply through your Workday account. Please close this window and log into your Work...