Client Services Analyst

Job Summary:

The Client Services Analyst is responsible for the performance of PC systems, equipment maintenance, review of application software and general support for users of PCs.

Major Responsibilities / Duties / Critical Tasks:

·         Responsible for the performance of PC systems, equipment maintenance, review of application software and general support for users of PCs.

·         Install, maintain, enhance and support of the software and hardware for associated PCs.

·         Diagnose and recommend solutions for PC problems.

·         Assist with the relocation of PC computers and associated peripheral equipment.

·         Assist with the installation, maintenance, enhancement and support of local area networks.

·         Maintain accurate listing of all PCs and peripherals.

·         Respond to assigned work orders for PC and peripheral support.

·         Provide specialized support of mobile devices.

·         Assist with IT purchase requisitions as needed.

·         Perform user account management duties for the network, Outlook, and other systems as required.

Accompanying Knowledge, Skills, Abilities and Competencies:

·         Mobile Device Management experience preferred.

·         Working knowledge of Microsoft Office and related products (SMS, Active Directory, MS Windows and Server updates computer room operations, and diagnosing and repairing PC failures.)

Required Education / Experience:

·         High School Diploma is required.

·         Associate's Degree is preferred.

·         Two (2) years' experience with Apple devices covering iOS, iPadOS, macOS, MDM

·         Two (2) years' experience with computer related equipment, including PC and software technical support, Microsoft Office and related products, SMS, Active Directory, MS Windows and Server updates computer-room operations, and diagnosing and repairing PC failures.