Client Relationship Manager

Continuing Education:

A part of the UCF Division of Digital Learning, Continuing Education (CE) provides high-quality and cost-effective opportunities through re-education, training, professional advancement, and personal growth. UCF CE's partnerships with academic, business, and professional communities offer the best in courses and seminars, certifications, degree programs, and professional development. Continuing Education has a hybrid work environment, where employees work on site at the Research Park in Orlando, and remotely on a set schedule.

The Opportunity: 

The Client Relationship Manager of CE will develop strategy, manage operations, and initiate growth of contract training revenue and enrollment. Proactively generates demand for CE offerings, custom training programs and services by building a pipeline of qualified prospects, negotiating proposals, and training solutions, securing contracts, managing forecasts to achieve a specified individual sales target, and identifying strategic partners and clients. Builds and maintains relationships with internal and external stakeholders. Responsible for detailed and consistent reporting in CRM and related systems, with successful execution and delivery of customized training programs to a wide variety of organizations.

This is an auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Classification Title: Program Manager II

Responsibilities:

• Builds and maintains a pipeline of qualified contract training prospects; contacts and develops relationships with new/potential & existing clients to determine educational training and service needs.

• Independently suggests & engages in negotiations with clients for potential training solutions.

• Creates and presents training proposals; negotiates and closes corporate training contracts while maintaining excellent working relationships and providing high quality customer service.

• Maintains account & programmatic training information in CRM/registration system; monitors and reports on success of service based on number of contracts, enrollment, revenue, and quality.

• Supervises and/or collaborates with coordinator to manage training contracts and services.

• Actively pursues new, creative ideas for training, delivery, and other strategic initiatives and resources.

• Recognizes external partnership opportunities and connects stakeholders to appropriate contacts in CE and elsewhere at the university.

Minimum Qualifications: 

Bachelor's or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Experience using web-based student information systems or relevant CRM systems.

• Experience in education administration, educational services, organizational development, career training and business development.

• Successful candidate will be a lifelong learner who is a creative solution seeker with strong organization and communication skills.

Additional Application Materials Required: 

Please submit resume and cover letter.

Special Instructions to the Applicants: 

This is an auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Classification Title: Program Manager II

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck. 

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program   

• Paid time off, including annual and sick time off and paid holidays  

• Retirement savings options   

• Employee discounts, including tickets to many Orlando attractions   

• Education assistance   

• Flexible work environment 

• And more…For more benefits information, view the UCF Employee Benefits Guide click here . 

  

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Department

Division of Digital Learning - Center for Distributed Learning (CDL)

Work Schedule

Monday - Friday, 8:00am to 5:00pm. Occasional work outside of regular hours. Hybrid work environment.

Type of Appointment

Regular

Expected Salary

$64,518.00 to Negotiable

Job Posting End Date

05-31-2024-12-00-AM

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.