Classroom Technology & Media Coordinator 2

Faculty of Arts and Sciences - School of Engineering and Applied Science IT, AV Support, Events

85598BR

Yale Posting Status

CLOSED TO FURTHER APPLICATIONS

University Job Title

Classroom Technology and Media Coordinator 2

Bargaining Unit

L34 - Local 34 (Yale Union Group)

Compensation Grade

Labor Grade E

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Computing and Information Systems, Technical Support

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

212 York Street
New Haven, CT 06511

Position Focus:

Operating as part of the FAS-SEAS IT, AV Events Support Team, and with great latitude for independent judgment, the Classroom Technology and Media Coordinator 2 consults with faculty, students, and professional staff regarding the use of technology in support of academic instruction, research and University events.

Essential Duties

1.  Consults with faculty to assess their classroom and instructional technology needs.  Chooses or develops solutions that support pedagogical goals and interoperability within classrooms. 2.  Provides technical support services including control system networking, configuration, and basic programming. 3.  Performs systems installation, including cable termination and rack assembly.  4.  Troubleshoots audio-visual control systems that utilize various interfaces. 5.  Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools. 6.  Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity. 7.  Develops testing and calibration procedures for installations in production environments. 8.  Supports basic networking systems and protocols with an understanding of client-specific networking and security requirements. 9.  Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues. 10. Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones. 11. Maintains proficiency in audio-visual technology and applies this knowledge to audio-visual systems integration and support services. 12. Coordinates, organizes, and executes audio-visual support. 13. Develops and edits departmental documentation regarding system specifications and usage. 14. May perform other duties as assigned.

Required Education and Experience

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education.

Required Skill/Ability 1:

Proven ability working with video conferencing, video collaboration, webcasting, and course capture technologies (Zoom, Teams, and Panopto). Experience with Zoom Webinars.

Required Skill/Ability 2:

Excellent interpersonal skills. Exceptional oral and written communication skills. Confidence, diplomacy and professionalism to lead, motivate, and interact successfully with clients and service providers.

Required Skill/Ability 3:

Ability to read and interpret schematic diagrams. Ability to organize, prioritize and manage assignments and projects.

Required Skill/Ability 4:

Basic knowledge of electronics, electrical interfaces, audio concepts, and networking infrastructure and protocols as applied to audio-visual systems devices.

Required Skill/Ability 5:

Proven ability working in a fast-paced customer-focused AV support environment.

Preferred Education, Experience and Skills:

Experience with non-linear video and audio editing. Experience providing audio-visual support services for faculty, students and staff in a university setting. Experience providing support for AV equipment. Experience providing support for iOS, MacOS, Windows, and Android devices with AV equipment.

Physical Requirements

Ability to lift 50 pounds.

Preferred Licenses or Certifications:

Successful completion of InfoComm's Certified Technology Specialist exam.

Weekend Hours Required?

Yes

Evening Hours Required?

Yes

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus