Classroom Support Professional / Information Technology Professional

Back to search results Apply now Job no:931407
Work type:Support Staff
Pay Grade: 11
Major Administrative Unit / College: Information Technology Services
Department: Msu It Office Of The Acio 40000401
Sub Area: AP- Professionals
Salary: Salary Commensurate with Experience
Location:East Lansing
Categories:Information Technology, Administrative Professionals- AP, Full Time (90-100%), Union, Remote-Friendly

Classroom Support Professional

The Office of Health Science (OHS) Educational Technology team is seeking a Classroom Support Professional to assist in technology support of the health colleges’ (Human Medicine, Osteopathic Medicine, and Nursing) classrooms and computer laboratories. The primary role of the team is ‘at-the-elbow’ support for in-session classes when classroom technology is involved. Adaptability is a key component of the position, as a timely response is vital to educational continuity in the event of a technology failure. The Classroom Support Professionals report to the Supervisor of Educational Technology and are charged with providing user support for scheduled curricular and administrative events, as well as on an ad hoc basis as needed. Educational Technology staff may also provide computer and laptop support. This position works with OHS stakeholders to design, purchase, configure, and distribute IT assets to meet business objectives throughout the health colleges.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a university matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

The Office of Health Science along with MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across the health colleges. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity, and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate’s Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Experience with:

• Troubleshooting AV tech for premium quality educational value
• At-the-elbow customer service
• Live event organization and planning
• Asset management and IT Service Desk and Team-Dynamix ticket systems
• Live production recording
• Video conferencing systems (e.g. Polycom) and applications (e.g. Zoom)

Ability to work under pressure and meet deadlines

Certifications:

• ITIL Foundations
• AVIXA Certified Technology Specialist

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Resume and cover letter.

Please provide three professional references who are knowledgeable of your work.

STANDARD 8-5

https://tech.msu.edu

The physical demands for this position consist of daily lifting, carrying, pushing/pulling, and climbing.

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Advertised:Feb 21, 2024 Eastern Standard Time
Applications close:Mar 11, 2024 Eastern Daylight Time