Civil Rights Case Manager

Office of Equity and Civil Rights (ECR)

The Civil Rights Case Manager will provide supportive and administrative leadership to support UMBC's Office of Equity and Civil Rights (ECR). The Civil Rights Case Manager will have primary responsibilities for case intake and management. This position requires the ability to work with confidential and highly sensitive information and maintain confidentiality in compliance with university policies, procedures, and federal and state laws/regulations.

UMBC offers competitive compensation.  This role starts at $79,500 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.

What is it like to work at UMBC?  Check out Glassdoor or Indeed. And read about our recent award, UMBC is a 2023 Great College to Work for…. In every category .

A hybrid telework schedule may be available. 

• Review and respond to reports of sexual misconduct, discrimination, or harassment made via an online report portal, email, telephone, or from direct outreach from students, faculty, staff, or third parties; assess reports to identify immediate safety or urgent response needs and triage as needed.
• Conduct intake meeting with individuals who make a report or disclosure of sexual misconduct, discrimination, or harassment in a timely manner to gather additional information about the report, offer supportive measures and resources, explain the resolution options, policies, and procedures.
• Conduct an initial assessment based upon information received from report and intake meetings to determine appropriate next steps for resolution to include but not limited to determining when a report should be referred outside of ECR for resolution.
• Ensure that all parties involved in a case receive appropriate supportive measures and referrals to on and off campus resources to include monitoring for effectiveness and adjusting supportive measures and referrals as needed.
• Maintain comprehensive, up-to-date, accessible, and accurate documentation within the case management system, to include all reports, correspondence, notes, referrals, and action items. This includes timely creation, update, and closure of case in the case management system and entry of relevant case notes and documentation for Clery reporting.
• Coordinate case follow-up to include drafting and sending correspondence to reporters, parties, and other campus entities, providing timely updates to all parties involved, and monitoring case resolution timelines.
• Develop and implement uniform procedures for ECR to accurately track cases through the resolution process within the case management system, ensure case data remains up to date, and facilitate streamlined coordination with campus entities as needed.
• Build and maintain collaborative relationships with other campus units in order to facilitate timely and appropriate responses to reports of sexual misconduct, discrimination, or harassment and the provision and monitoring of supportive measures and resources.
• Respond to inquiries from individuals regarding case status, ECR policies and procedures, and background checks while maintaining confidentiality in compliance with university policies, procedures, and federal and state laws/regulations.
• Complete and submit monthly Clery data reports and other data reports as needed.
• Other duties as assigned by the Assistant Vice President of Equity and Civil Rights.

• Bachelor's degree preferably in social work, psychology or related field

• At least (1) year of experience working in Title IX and/or other civil rights related field.

• Demonstrated knowledge of civil rights/equal opportunity and other relevant laws such as Title VI, Title VII, Title IX, Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, Clery Act, and VAWA.

• Proficiency with Microsoft Office and case management systems (e.g., Advocate, Maxient).

• Strong administrative skills to include the ability to track case progression, meet established timelines, maintain accurate and detailed records, and follow-up as needed.

• Excellent written and verbal communication skills with a strong attention to detail, highly organized, and project management.

• Keen interpersonal skills, cultural awareness, and sensitivity to interact, collaborate, establish rapport, and maintain productive working relationships with students, faculty, administrators, and staff from diverse populations.

• Demonstrated ability to work with highly sensitive and private topics in a professional, confidential, unbiased, and consistent manner.

• Demonstrated ability to share ideas, to be open to the ideas of others, and to work toward university and department goals and interests to include a demonstrated interest in fostering inclusive excellence.

• Prior experience as a Title IX Coordinator, investigator, or decision-maker in a higher education setting is preferred.

• Prior experience specifically with the use of Advocate case management system preferred.

• Experience in mediation/conflict resolution/restorative practices concepts, models, and/or principles is highly desirable.

A background check will be required.  

Upload a cover letter and a resume.  

UMBC offers a rich benefits package.

Regular and grant funded regular positions (Full benefits summary click here ):

Generous Leave which includes accruing:

• 22 Days of Annual Leave  
• 15 Days of Sick Leave  
• 15 Holidays
• 3 Personal Days

Tuition Remission :

• 8 credit hours per semester
• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance
• Retirement plans (including the choice of joining the pension plan)
• Professional development opportunities
• Wellness opportunities
• & Much more

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.