CISD Training Generalist

Updated: about 2 months ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: Permanent
Deadline: 07 Aug 2017

Posting Information

Position Information

Position Type Permanent Staff (SHRA)
Is this an internal only recruitment? No
Position Title Training Specialist - Contributing
Working Title CISD Training Generalist
Position Number 20022788, 20022789
Vacancy ID P007294
Budgeted Hiring Range $34,361-$42,868
Pay Band Information

For more information on the pay band for this branch and role, please click here .

Salary Grade Equivalent 67
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule


Department Name and Number Cont Improve & Staff Develop-214200
Date First Posted 07/03/2017
Closing Date 08/07/2017
Position Location Chapel Hill, NC
Position Posting Category Other

Position Summary Information

Department Description

The Continuous Improvement & Staff Development (CISD) department provides campus wide financial systems training for staff who utilize the ConnectCarolina system (PeopleSoft), purchasing cards, web travel, time information management (TIM) system and customer billing management. The department provides the opportunity for faculty or staff who hold a Certified Public Accountant (CPA) license the ability to earn continuing professional education (CPE) credits through courses offered throughout the year. Within the division of F&A, CISD facilitates continuous improvement through business process improvement, lean methodology and internal training programs. CISD also coordinates leadership training, professional development and compliance training for staff within F&A.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The CISD Training Generalist will enhance the competencies of individual employees by delivering and supporting training programs that will boost employee workplace performance in alliance with the University’s mission. This position is responsible for coordinating and delivering a comprehensive range of curriculum, learning materials, finance systems training, professional development, and continuous improvement for Finance & Administration and the Service Center of Excellence. Training responsibilities will include, but are not limited to: computer-based training, classroom training, 1:1 instruction, and written job-aids.

This position will also coordinate and schedule large-scale finance certification programs including events that allow Certified Public Accountants at UNC to earn continuing education credits and software-related trainings on programs such as Microsoft Excel. Duties include marketing available training offerings and assisting employees with the registration process.

The CISD Training Generalist will provide support to CISD Finance Training Manager and CISD Training Specialists. Responsibilities include reserving training rooms, setting up equipment for webinars, training registration, entering attendance records, requesting printed handouts, and other duties as needed. This position will serve as the primary customer support contact for the centralized email inbox and remedy tickets.

The CISD Training Generalist will also play a key role in helping to maintain quality and accurate training documentation. This will involve collaborating with training specialists, business owners, business analysts and subject matter experts to assist in developing and updating training materials, writing step-by-step instructions for campus users. Training materials include printed handouts for training classes, training manuals, quick reference cards, and computer based trainings.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities

Experience in a training or teaching role including curriculum development, needs assessment, and session evaluation.

Strong customer service background. Ability to learn compliance related policies to advise staff regarding trainings required for their position is needed. Proficiency in Office (Word, Excel and Outlook). Ability to build and maintain strong positive working relationships with colleagues both internal and external is needed. Ability to work independently.

Attention to detail and organization is critical in this role. The ability to master new skills quickly and work independently is important to be successful in dealing with multiple and competing priorities, as well as an extremely diverse workload. Must complete all tasks and duties within prescribed deadlines, whether requested outside the office or self-imposed.

The employee must manage an extremely diverse workload, learn new skills quickly, have a pleasant demeanor when dealing with the public, and remain composed under pressure. It is necessary for the person in this position to be flexible and cope well with change and uncertainty.

Preferred Qualifications

Two (2) years of full time experience providing training on topics related to software systems and/or professional development.

Microsoft Excel skills at the intermediate level or beyond.

Required Licenses/Certifications
Special Physical and Mental Requirements
Position/Schedule Requirements Overtime occasionally
Position Attributes
Stimulus/ARRA Funded No
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Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

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