Circulation Supervisor (Library Services Coordinator)

LIBRARIES (BL-LIBR-IUBLA)

The IU Libraries' mission is to support and strengthen teaching, learning, and research by providing the collections, services, and environments that lead to intellectual discovery. Our materials are digital, visual, audio, and print. They are curated from our campuses, our country, and our world. As a result, they are in 450 different languages, are world-renowned, and are ready to connect students and researchers with limitless possibilities. We are also proud to be home to Indiana University Press, an academic press serving the world of scholarship and culture as a professional, not-for-profit publisher.

We offer meaningful work that inspires and empowers students and faculty to excel in research, teaching, and learning. We promote professional development, career advancement, and flexible work schedules.

Department-Specific Responsibilities

• Ensures adherence to library policies regarding circulation, access, and security; develop, implement, and revise procedures and policies.
• Directly manages building security and emergencies in the Wells Library and other library locations across campus; opens and closes the Wells Library and/or branch libraries; ensure all security procedures are followed.
• Determines and declares emergency status as necessary; controls safe evacuation of the building and direct emergency personnel; maintains current and appropriate training to
• respond to all emergencies.
• Assists in managing the annual bills and fines budget by reconciling cash drawers and safe contents, processing credit card payments, and accepting payments for bill and fine charges.
• Hires, trains, and supervises temporary employees; processes payroll and maintain payroll records.
• Creates and manages patron records in the circulation system ensuring strict adherence to privacy and confidentially laws and policies, e.g., FERPA.
• Provides reference services both in person and remotely; assists patrons in locating resources and collections; refers patrons to appropriate staff when in-depth assistance is required.
• Manages reserve books and materials requested by faculty; consults with faculty members about item and edition choices, as well as availability.
• This position works directly with the public at a service desk.

General Responsibilities

• Handles and monitors library materials, including re-shelving, processing new material, restocking, and ensuring that all materials can be located quickly and easily. Evaluates condition of library materials and may perform repair and preservation of library materials, as needed.
• Assists faculty, students, and other patrons by answering phones and handling library-related issues, resolving non-routine problems related to library activities.
• Monitors library systems. Creates and updates basic records, maintains automated records, reviewing for completeness and accuracy.
• Collects and collates data, compiles statistics, uses compiled information to prepare unit reports
• May assist with cataloging new items, performing audits of outstanding items, and/or inter-library loan materials processing.
• May oversee library department desk and provide training and direction for students employees working the front desk.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 2 years library experience

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Experience with information systems and web-based applications, such as databases, online search and discovery tools, and cataloging/metadata applications
• Understanding of common security protocols related to Internet use and protecting the information privacy of library users

Preferred

• Customer service and supervisory experience
• Cash handling experience
• Demonstrates problem-solving and decision-making abilities
• Ability to work under pressure, in emergencies, and with multiple interruptions
• Strong interpersonal communication skills and ability to effectively communicate and exchange information, including a demonstrated ability to interact tactfully and courteously with faculty, staff, students and other library users and the ability to work cooperatively in a team environment
• Strong computer skills including Microsoft Office, internet applications, and database/online searching
• Ability to process complex, detailed work with accuracy

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.  Also required is the ability to travel among library locations across campus during daylight and nighttime hours, and in all weather conditions. Days and hours of work may vary. Daytime, evening, late night, weekend, and holiday shifts are required. Work shifts may be shorter or longer than 8 hours. This position also requires extended periods of standing.

Primary work location is the Scholar's Commons Circulation Desk, the Learning Commons Circulation Desk, and the Media Services Service Desk.

Working at any IUB Libraries Service Point may be required. 

Salary range:  $18.27 per hour - $19.27 per hour

Early morning, daytime, evening, late night, weekend, and holiday shifts required.  

Tentative shift: Sunday, Monday, Thursday: 10 :00 AM - 6:30 PM and Friday, Saturday: 12:00 PM - 8:30 PM 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Educational Resources & Tech

Job Family: Library Services

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234