Certified Medical Assistant-Patient Engagement Center-My Chart

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Certified Medical Assistant-Patient Engagement Center-MY CHART, Hybrid

The Medical Assistant in the Duke Primary Care Engagement Center-MY CHART (Hybrid) will use various communication platforms, including but not limited to, telephonic communication and remote patient messaging to facilitates patient’s access to care. The Medical Assistant also performs administrative and patient care supportive duties under the direction of a licensed nurse.

CMA licenserequired-Level I, II, III-Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA; BLS

Essential Job Responsibilities:

• Schedules appointments, routes messages in EPIC assists with mediation refills, and performs other duties as needed.
• Acts as a patient advocate for patients and patient needs
• Responds to patient requests for provider referral and / or health information.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminate messages according to Duke Primary Care communication standard work.
• Demonstrates a positive, concerned, and sensitive response in the work environment
• Interacts with patients, providers, community services and all personnel in a professional and courteous manner.
• Demonstrates respect for individual, cultural, and social differences.
• Maintains confidentiality of information regarding patients, providers, co-workers.

• Demonstrates ability to thrive in a high-paced environment and a positive champion for change

• Acts as a patient advocate by resolution of problems or communication of patient needs and concerns to appropriate resources.

• Able to identify when collaboration when the RN is necessary to achieve the full resolution of the patient’s issue.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.