Certified Medical Assistant-Patient Engagement Center-Hybrid in NC

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About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

The Duke Primary Care - Patient Engagement Center( PEC) -Hybrid in NC, 8am-5pm, seeks to hire a Certified Medical Assistant  who will embrace our mission of Advancing Health Together!

Summary:

The Medical Assistant, Certified functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Medical Assistant certified performs routine administrative and patient care supportive duties in a Health System Medical practice that assists medical and/or nursing staff in the examination and treatment of patients and ensures the clinic/office runs smoothly.

Location/Schedule :  14 Moore Drive Research Triangle Park, NC 27709 (This position can be remote after the 90 day probationary period as long as metrics are completed successful).

Work Performed:

Clinical responsibilities:

• The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures.
• Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory tests in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record.
• Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high-level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by the physician, and authorizing drug refills as directed.
• Performs other clinical functions as delegated and supervised by the physician.

Administrative responsibilities:

• The CMA greets patients, answers telephones, schedules appointments to include arrival appointments in Maestro Care, checks out patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical d clerical supplies and forms.
• Performs other administrative duties as directed. May be requested to be a liaison for clinic activities such as Join commission and falls and/or participate in clinic committees.

Knowledge, Skills, and Abilities:

• Good customer service skills. Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures that are applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene, and basic health and safety precautions applicable for work in a clinic setting.
• Working knowledge of infection control procedures and safety precautions. Age-specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry.
• Able to document and communicate pertinent information ability to establish and maintain effective working relationships with patients and clinical staff.
• Typing skill. Medical terminology levels II and III -- Ability to independently seek out resources and work collaboratively
  

Minimum Qualifications

Education:

• Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.

Experience:

• Level I -- No experience required.
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
• Level III -- Must have at least3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications:

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

MEDICAL ASSISTANT, CERTIFIED - DUKE PRIMARY CARE 

Occ Summary The Medical Assistant, Certified functions as an integralmember oftheinterdisciplinary healthcareteaminproviding direct patient care. T heMedical Assistant, Certifiedperforms routineadministrativeand patient care supportive duties in a Health Systemmedical practice that assistmed ical and/or nursing staff in the examination and treatment ofpatients an densure theclinic/office runs smoothly. Work Performed Clinical responsi bilities:The CMA takes medical histories and records vitalsigns, explain streatment procedures topatients, and prepares patients for examinations andprocedures. Patient care support responsibilities mayinclude assistin gthe medicaland nursing staff duringexamination and procedures, collecti ngand preparing laboratoryspecimens, performing basiclaboratory test int he clinic/office, taking electrocardiograms,removingsutures/ staples, ch angingsterile and non-sterile dressings, promotingpatient/familyundersta nding of the educational contentandhis/her involvement in theplan ofcare , and documenting in thepatient record.Other clinical support responsibi lities includedisposing ofcontaminated supplies, instrumentprocessing,hi gh level disinfection and sterilization of medicalinstruments, telephoni ngprescriptions to a pharmacy, preparing and administering medicationsas directed by a physician,and authorizing drugrefills as directed. Performs other clinicalfunctions as delegated andsupervised by the physician. A dministrative responsibilities:The CMA greets patients, answers telephon es, schedules appointments toinclude arriveappointments in MaestroCare, checkout patients, and referralscheduling; arranges for hospitaladmissio ns and laboratory services, updates and files patient medicalrecords,fil ls out insuranceforms, handles billing, bookkeeping to include receiving copays andcollectionson accountbalances;correspondence, and ordering cl inical and clerical suppliesand forms. Performs otheradministratities su ch as JointCommission and falls and/orparticipate in clinic commivedutie s as directed. May be requested to be aliaison for clinic activittees. K nowledge, Skills and Abilities Good customer service skills. Work requir es the ability to understand and followoral and writteninstructionsgener ally acquiredthrough a high school education and medical assistantprogra mming. Heavy lifting and the abilityto transport stretcher andwheelchairpatients may be required. Workingknowledge of sterile techniquesand spec ial procedures that areapplicable to workperformed. Workingknowledge of procedures and techniques involved inadministering routineandspecialtrea tments to patients. Working knowledge of sanitation, personal hygiene an d basic health andsafety precautionsapplicable for work in aclinic setti ng. Working knowledge of infectioncontrol procedures andsafety precautio ns. Age specific competencies. Daily clinic preparationprocess;registration, scheduling, chargeposting, order entry. Able todocument and communi cate pertinentinformationAbility to establish and maintaineffective work ing relationships withpatients and clinic staff Typing skills Medical te rminology Levels II andIII -- Ability to independently seek outresources andwork collaboratively Level Characteristics N/A

Level I -- Graduation from accredited Medical Assistant programstrongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level IV -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certifiedin a clinical setting. Level III -- 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV -- 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

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