Cashier

University of Utah, United States

Updated: over 2 years ago
Location: Salt Lake City, UTAH
Job Type: PartTime
Deadline: The position may have been removed or expired!

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Cashier
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Announcement
Open Date 11/17/2021
Requisition Number PRN11884N
Job Title Cashier
Working Title Guest & Member Experience Team Associate
Job Grade A
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Type Non Benefited Staff / Student
Temporary? No
Standard Hours per Week 19
Full Time or Part Time? Part Time
Shift Variable
Work Schedule Summary
The Museum is open 7 days a week. 10:00 am – 5:00pm and 10:00 am – 9:00 pm on Wednesdays.
Is this a work study job? No
VP Area Academic Affairs
Department 00018 - Utah Museum of Natl Hist Oper
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 12.00
Close Date
Job Summary
The Guest & Member Experience Team (GMET) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding customer service, conducting sales of admissions and memberships, maintaining communication and workspace management, conveying a general knowledge of the museum’s collections, galleries, and policies. Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team, including marketing, social media events, and membership operations via regular rotations as well as a competitive internship.
At the Natural History Museum of Utah, we recognize that our strength and sustainability as an organization stem from diversity and inclusion. For this reason, we are committed to fostering equity, recruiting and retaining a diverse workforce that reflects the communities we serve, and empowering staff members in developing an accessible and inclusive work environment.
We also place a strong emphasis on providing an exceptional experience to every guest who visits the museum or participates in any of our programs. We believe that everyone at NHMU, at every level and in all departments, are a critical part of providing this level of experience. Therefore, all staff members receive ongoing training and are expected to consistently contribute to creating exceptional, memorable, and inclusive experiences for our guests, partners, and the community.
Employees at NHMU who work in guest facing positions who are fluent in a language beyond English, and willing to engage with guests in that language, will receive a 50 cent per hour increase to their wage. 
Responsibilities
1. Guest/Customer Service:  Proactively engage with guests during transactions, in the galleries, and other public spaces; demonstrate customer service standards to both internal and external guests via positive and professional communication; attempt to resolve guest concerns before escalating them to the Guest & Member Experience Team Lead or Guest & Member Experience Manager; maintain gallery, Welcome Desk, Info Desk, and Reception Desk cleanliness; other duties as assigned.
2. Sales:  Ensures an efficient and informative transaction for each guest and provide details of upcoming programs, events, exhibits, and other promotions; promote and facilitate the sales of museum memberships; handles cash & credit transactions in an accurate manner, balancing a designated cash drawer during shift; daily use of the museum’s operating system Altru; other duties as assigned.
3. Communication & Workspace Management:  Use of a radio to communicate with fellow GMET members and other departments; download and utilize Microsoft Teams to communicate with coworkers and GMET Manager; attend occasional staff meetings and/or events after hours; aware of daily activities and programs happening in the museum; use the museum’s scheduling software, HotSchedules, to know work schedule, request time off, and get shifts covered; other duties as assigned.
4. Museum Knowledge & Engagement: Share general knowledge of the museum’s galleries and collections with guests; awareness of the Community Norms set in place at the museum; knowledge of the museums mission statement and strategic goals and how the GMET department plays a role in that; know and enforce the policies and procedures of the GMET department and museum at large; engage in team building exercises, public lectures, and events; conduct visitor exit surveys; other duties as assigned
5. Philanthropy and Communications Team Rotations: Assist with onsite and offsite events, membership fulfilment, assisting the team in marketing and communications projects; other duties as assigned. 
 
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Six months cashiering experience, basic mathematical skills, and demonstrated human relations and effective communication skills required. Word processing and spreadsheet skills may be preferred for certain positions. 
 
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
• Written & oral communication skills 
• Basic computing and counting skills
• Adaptability/handle pressure well
• Time management 
• Attention to detail
• 6 Months cashiering experience
• Willingness to learn
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. 
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. 
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
135 Park Building
Salt Lake City, UT 84112
801-581-8365
[email protected]
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: [email protected] or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * How many months/years of cashiering experience do you have?
    • No experience
    • Less than 6 months
    • 6 months or more, but less than 1 year
    • 1 year or more, but less than 3 years
    • 3 years or more

    • Applicant Documents
    Required Documents
  • Resume
    • Optional Documents
  • Cover Letter
  • Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

    • University Human Resource Management
    250 East 200 South, Suite 125 Salt Lake City, UT 84111
    Contact us: (801) 581-2169 By Email: [email protected]

     


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