Case Manager

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

The University of North Georgia is currently accepting applications for a Case Manager on the Gainesville campus. The Case Manager serves as a non-clinical (non-confidential) advocate and case manager for undergraduate and graduate students at UNG. The Case Manager addresses and responds to referrals of concern using good judgment and a high level of care and concern for students. This Case Manager position will be physically located on the Gainesville campus but will support students identified as students of concern across all six UNG campuses (including online), with most of their cases being from the Gainesville campus. This position reports to the Associate Dean for Student Care and Outreach.

• Manage a student support caseload of mild to elevated level concerns, providing individualized care, tailored intervention, and consistent follow-up to students, and referring parties.
• Facilitate referrals to on and off campus services for students who face complex, hardship, and/or unforeseen circumstances (e.g., academics, death of loved one, financial, emotional distress, social adjustment, and other related concerns) that could affect their ability to be successful at UNG.
• Provide advocacy for students, with instructors as appropriate, ensuring their needs are communicated and addressed.
• Consult collaboratively with UNG offices and personnel, community organizations, and family members to assist students who experience various concerns that impact their progress and success at UNG. Develop collaborative partnerships.
• Create and sustain campaign efforts to educate faculty and staff on how to support students of concern, including how and when to make appropriate referrals.
• Deliver proactive messaging and educational outreach to promote student well-being, mental health awareness, academic resources, academic best practices, and more.
• Maintain student case files in Maxient, ensuring case notes and other records are maintained in accordance with university policies and federal and state regulations.
• Assist with data analysis to identify and assess evolving issues impacting student success and effectiveness of intervention models and resource delivery.

Knowledge, Skills, & Abilities

• Familiar with support services within a higher education or community setting to assist students/client.

• Master's degree required; preferred in social work, higher education, counseling, public health, public administration, student affairs, etc.
• Minimum one (1) year of working with student issues to include but not limited to Residence Life, Orientation, Advising, Student Counseling, or Case Management.

• Resume
• Cover Letter
• Unofficial Transcript
• Contact information for three professional references.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

UNG Core Values
The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php  

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

• This role is considered a position of trust.
• Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.

• Position of Trust + Education