Case Manager

Updated: 3 months ago
Location: Dallas, TEXAS
Job Type: FullTime

Job Title

Case Manager


Texas A&M University - Commerce


Leadership Engagement & Development

Proposed Minimum Salary


Job Location

Dallas, Texas

Job Type


Job Description


During the application process the “My Experience ” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.) ” to upload required documents. 

  • Use the Upload button to add each document.
  • You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
  • All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
  • Incomplete or improperly submitted applications may be excluded from consideration. 

Please provide the following documents:

  • Cover Letter
  • Resume/CV
  • Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
  • Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). 
    If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.

Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at .


The Case Manager, under the direction of the Student Disability Services Director, conducts client interviews, assesses needs, and provides case management crisis intervention, resource referrals, and coordination of case management services. Ensures academic accommodations as defined by Section 504 of the Rehabilitation Act of 1973 and ADAAA. Works in the Student Disability Services Center.


  • Conducts client and intake interviews to assist students in becoming registered with Student Disability Services.
  • Provides case management and crisis intervention.
  • Refers and coordinates case management services
  • Assists with community referrals for students with disabilities that do not have documentation from a qualified professional.
  • Supports Assistive Technology awareness, access, and training.
  • Supports the testing functions of the SDS.
  • Research, design, and implement training for faculty, staff, students, and the public.
  • Updates and maintains manuals, websites, community resource provider lists, and other marketing materials. Develops and maintains case management files, referral resources, and community services database. Develops, implements and maintains a robust Social Media presence.
  • Collaborates with campus and outside partners to develop various events related to students with disabilities.
  • Develops and uses effective case management approaches to enhance and support students with disabilities and will enhance support for students who are struggling or have not requested accommodations.
  • Consult and coordinate with faculty, staff and vendors to ensure delivery of reasonable accommodations and auxiliary services such as interpreter services, CART services or any other accommodation that requires action from SDS.
  • Maintains comprehensive and current case notes and records related to the students registered with SDS.
  • Assist with all aspects of the daily activities of the department (student requests, phone calls, departmental emails, walk-ins to include determination of services needed at the time such as scheduling of auxiliary services, assignment to a case manager or director, campus referral(s) and/or referral for crisis).
  • Assist students with referral to campus support services and provide on-going tracking and/or communication with students in need of academic monitoring, time management services, tutoring, weekly check-in, etc.

  • Education: Bachelor’s degree in Education, Psychology, Clinical Psychology, Special Education, Social Work, Rehabilitation Counseling or related clinical area, or equivalent combination of education and experience.
  • Experience / Knowledge / Skills: Five (5) years of related experience in case management or related field. Knowledge of word processing and spreadsheet applications. Knowledge of the Americans with Disabilities Act (AADA), ADAAA, Section 504 of the Rehabilitation Act and applicable Federal and state laws. Knowledge of working with a variety of mental/physical health providers and community agencies, crisis management/prevention programs, and educational outreach programs.

  • Ability to: Ability to multitask and work cooperatively with others. Excellent verbal and written communication and presentation skills. Ability to work with sensitive information and maintain confidentiality. Ability to form and maintain effective relationships with students and monitor student progress. Ability to adhere to ADA/504 laws and regulations.
  • Licensing/Professional Certifications: None
  • Physical Requirements: None
  • Other Requirements: None


Master’s degree. Bilingual, Spanish.


May supervise student workers and graduate assistants.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

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