Case Manager, Non-clinical

8765BR

Student Affairs

Wellness

Job Summary

The Case Manager, Non-clinical will work closely with campus partners to provide case management services. The Case Manager, Non-clinical will report to the Associate Director of Student Case Management. The Case Management department serves undergraduate and graduate students with at risk mental health and social support needs through interventions, referrals, and connection to follow-up services.  The candidate for this position will be an advocate for student success, possess a demonstrated ability to multi-task, be able to effectively manage a diverse caseload, and understand the complexities of supporting students amid crises.

The Case Manager, Non-clinical will work with a multidisciplinary team to coordinate services for a specified group of students. In addition, they will outreach to students and where appropriate to families with a focus on physical and mental health prevention and maintenance. 

Student Affairs is a dynamic organization dedicated to the delivery of comprehensive programs and services to engage, support, and develop students throughout their educational experience. We value individual and cultural diversity and inclusion. Our staff members are expected to support these values by communicating and interacting with diverse groups of people, creating collaborative and caring working relationships that support student success. This is an in-person position located on the Rochester campus.

Job Responsibilities

Direct Student Service:

• Provide case management crisis intervention, triage assessments, consultation, and referrals.
• Coordinate care of identified students, including communication and liaison relationship with community agencies and providers.
• Assist referred students and families in making use of university and/or community resources including but not limited to housing insecurity, food insecurity, and emergency funding.
• Consult regularly with campus partners regarding services, access, and care to maintain strong collaborative relationships.
• Serve as a student conduct advocate.

Coordinate outreach programming, including planning and conducting programs.

Participate in campus wide investigational, educational or community building committees.

Participate in ongoing professional development appropriate to the position and jointly identified by the employee and supervisor and/or participate on department, division and university committees, task forces and projects as assigned.

Required Qualifications

Education/Experience:

• Bachelor’s degree:  Social Work, Counseling, Psychology, or related field
• Minimum of 3 years of full-time relevant professional experience

Skills:

• Professional experience working with culturally diverse populations and range of presenting concerns/diagnoses.
• Professional experience in crisis intervention, substances abuse prevention, and college populations.
• Knowledge of behavioral intervention policy and procedure.
• Solution focused approach to student care.
• Strong written communication skills, including the capacity to articulate complex concepts in a clear, concise, and accessible manner.
• Expertise in utilizing various electronic communication platforms, ensuring clear and effective dissemination of information.
• High emotional intelligence a commitment to the highest ethical and professional standards.
• Ability to work evenings and weekends as needed.
• Demonstrate a flexible attitude and committed to continuous improvement in response to evolving market trends and best practices.
• Comfort with an active pace of a healthcare setting
• Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.
• Ability to establish, nurture, and sustain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
• Competence using word processing, spreadsheet, email, and electronic calendaring software.
• Experience using technology and systems to support administrative, operation and program functions.

Preferred Qualifications

• Experience working in a higher education health, counseling, or wellness center.
• Proficiency in ASL
• Prior experience using SIS, Oracle, Outlook, PyraMed, CampusGroups, StarRez, and/or Maxient systems.

Required Minimum Education Level

BA, BS

Work Location

Henrietta Campus — 100%

Employment Category

Fulltime

Required Application Documents

Cover Letter, Curriculum Vitae or Resume

What do we believe at RIT?

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Hourly/Salary Minimum

41600

Hourly/Salary Maximum

69700