Case Manager, Community Standards and CARES

• Letter of application
• Resume
• Contact information for references

• Bachelor’s degree and two years of relevant work in higher education, student conduct, counseling, conflict resolution, social work, preferably in Student Affairs.
• Strong interpersonal, verbal and written communication, and crisis management skills.
• Demonstrated ability to effectively work and interact respectfully within a diverse and inclusive environment; with continued commitment to bettering the campus climate and culture.
• Ability to communicate effectively with others and foster professional relationships within a complex environment of students, staff, and faculty.
• Proven ability to make decisions and determine appropriate next steps to follow process and procedure while minimizing risk.
• Ability to maintain confidentiality and appropriately handle communication of sensitive information.
• Demonstrated ability to work under pressure, balance multiple priorities, and to complete projects successfully both independently and as part of a group.
• Working knowledge of software applications including but not limited to MS Office, word processing, database management, video conference, and ability to learn operating systems such as Colleague, EAB Navigate, Maxient, Workday, and other new computer applications, systems and changing technologies.

• Master’s degree with one year of relevant work in higher education, student conduct, counseling, conflict resolution, social work, preferably in Student Affairs.
• Additional years of relevant experience.
• Experience in adjudicating student conduct cases, case management, behavior threat assessment, serving on Behavior Intervention Team, CARES, or other.
• Demonstrated experience in counseling, coaching, mentoring, communication, critical thinking, negotiation, and/or conflict management.
• Comprehension of college student development theory and ability to apply knowledge in practical practice with respect to the student and College, with an emphasis on serving underrepresented populations in collegiate environments (i.e. students of color, first-gen., sexual orientation).
• Experience with de-escalation and working with people in crisis or distress.
• Experience partnering and developing relationships with community resources both on and off campus.
• Strategic thinking and ability to work proactively.
• Experience with one-on-one support, risk assessment, internal/external referrals, creating and presenting trainings/education.
• Additionally, the College has identified desirable qualifications that support our commitment to creating and maintaining a diverse campus community including the ability to speak a second language or to bring a multicultural perspective to the campus.

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.