Career and Academic Resource Center Staff Assistant

27-Jun-2023

Faculty of Arts and Sciences

62088BR

Job Summary

Serves as a primary contact for students, staff, and faculty questions on Career Academic Resource Center (CARC) resources and programs.

Position Description

Reporting to the Associate Director, Career and Academic Resource Center, the Staff Assistant provides administrative support for the Career and Academic Resource Center (CARC), answering and triaging student and faculty questions and queries, and assisting in other projects as needed. This position informs students, faculty, and staff about CARC offerings through periodic updates and communications. The ability to adeptly and creatively navigate different technology platforms, in addition to the customer service element, will be a key feature of this role.

Primary responsibilities include:

Faculty Aide Program

Helps execute some aspects of faculty aide program: compiling, editing and posting 60+ jobs each semester and hiring students each term; weekly maintaining and updating of student records via FileMaker database; maintaining and updating statistical reporting. Will work closely with the Division of Continuing Education’s (DCE) human resources and payroll staff to aide in the hiring of faculty aide student workers each semester.

Academic Skills Webinars

Helps to execute aspects of 25-30 academic skills webinars delivered each semester including: creating, proofreading, and sending promotional materials to students; train new instructors in the use of webinar technology; outreach to presenters; webinar facilitation; post-webinar, post-term, and post-year reporting; maintaining and updating Vimeo webinars recording archive.

Programming Support

In addition to the promotion of CARC webinars through periodic communication, the Staff Assistant will help maintain the CARC website through periodic updates – including site maintenance, uploading and updating webinar recording pages, updating calendar listings, and keeping other pages current as needed.

Performs related duties as required including: student database management (Salesforce and Filemaker); statistical reporting; email promotion (Marketing Cloud) for CARC podcast series.

Basic Qualifications

• Minimum three years' experience in high-volume customer service with diverse populations.
• Education beyond high school may count toward experience

Additional Qualifications and Skills

• Experience providing customer support in an educational setting.
• Demonstrated excellent oral and written communication skills.
• College degree preferred but not required.
• Proven ability in using Word, Excel, databases, PowerPoint and Outlook.
• Knowledge of Salesforce, BANNER, and website management would be helpful.
• Must provide a high level of clerical and administrative work with great attention to detail, and have the ability to handle a variety of tasks independently.
• Must be responsible in handling confidential student information.
• Familiarity with Harvard a plus.

Working Conditions

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

This position will be based in Cambridge, MA. DCE is currently trialing hybrid workplace models with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.

Additional Information

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

A cover letter is highly encouraged for consideration.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,000 participants annually.

All formal offers will be made by FAS Human Resources.

Benefits

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Cambridge

Job Code

403033 Staff Assistant III

Work Format

Hybrid (partially on-site, partially remote)

Department

Division of Continuing Education

Sub-Unit

Division of Continuing Education

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Schedule

Monday-Friday, 9-5pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.