Care Manager - Center for Care & Resilience

Care Manager - Center for Care & Resilience  - 24000000RT 

Description

 

The Center for Care & Resilience (CCR) within the Division of Student Life invites applications for the position of Care Manager. This key member of the CCR team is responsible for the delivery of case management services in a manner that ensures quality, effective care that aligns with professional and ethical practices. The person in this role also serves as the primary supervisor for 2-4 members of the CCR team. Supervisees will be a combination of professional staff and interns.

The mission of the Center for Care & Resilience (CCR) is to partner with students in need of support, guidance, or other intervention and connect them with the resources they need to be successful. Students, faculty, staff, visitors, family, and/or other community members can identify and request support for students in need.

The CCR provides strengths-based, inclusive, holistic support, consultation, and education to members of the UT community. CCR works to promote individual students’ well-being and success and encourages wellness and personal safety.

The Position: The Care Manager is responsible for:

Departmental Operations

·         Adheres to professional best practices and departmental guidelines related to the delivery of case management in a higher education setting.

·         Maintains confidentiality and FERPA compliance.

·         Responds to the 974-HELP referral line.

·         Participates in campus outreach, tabling, and presentations.

·         Serves as a primary liaison between the CCR and campus partners.

·         Serves on campus committees as negotiated.

·         Serves as a consultant on the development of department policies.

·         Actively contributes to the recruitment and hiring of new staff.

Care Coordination

• Opens care cases, coordinates campus and community resources, facilitates access to treatment including coordination of hospitalizations, discharges, and crisis interventions.

·         Meets with students and/or parents of students referred to the CCR.

·         Does outreach to students, staff, faculty, campus, and community partners.

·         Develops and assists students in the implementation of appropriate case management plans.

·         Provides recommendations for intervention/follow up on complex or high-level cases where safety concerns are present.

• Produces timely documentation for cases within the electronic record keeping system.

Assessment and Evaluation

·         Provides analytics and data points to the department as needed.

·         Assists in chart audits to ensure consistency in processes.

·         Initiates the care and support survey and appointment reminders to students.

 

Supervision

·         Provides supervision for 2-4 members of the CCR team (may include paid staff and interns).  

·         Provide direction/feedback to staff and interns regarding work expectations, performance, and procedures.

·         Serve as project lead on CCR programming/projects as negotiated.

 

The University and Region: UTK  is the state’s flagship, land-grant university. We are a Research 1 university, housing 11 colleges and 900+ programs of study. With an enrollment of 30,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people. The Knoxville region houses many leading corporations, including Bush Brothers & Company, Discovery Inc., Tennessee Valley Authority, and Oak Ridge National Laboratory.

 

Qualifications

 

What We Require:

·         Requires a master's degree in a relevant field and two years of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience. 

·         Two (2) to three (3) years of professional experience in Student Affairs, Higher Education, Counseling, Social Work, or a closely related field.

·         One (1) year of supervisory experience.

What We Prefer:

·         Experience providing services to a college population.        

·         Two (2) to three (3) years of professional experience in Student Affairs, Higher Education, Counseling, Social Work, or a closely related field.

·         One (1) year of supervisory experience.

·         Experience working with diverse populations and demonstrated competency in service delivery and advocacy for diverse populations.

·         Licensed or pre-licensed in a mental health field e.g. LPC, MFT, LCSW, Psychologist.

Salary: The salary for this position, University Market Range 09, is commensurate with experience and other qualifications and is accompanied by a standard university benefits package. This is an exempt, 12-month, full-time, primarily Monday through Friday first shift, non-tenure track staff position.

Application Process: Please complete the on-line application for full consideration. Applicants should include a cover letter, resume, copy of clinical license, and a list of at least three references (with current e-mail address and phone number/s) in the application file. Priority deadline for submitting applications is April 30th. A review of all applications will begin immediately thereafter and will continue until the position is filled. Questions regarding the search may be directed to the search hiring manager Dr. Lisa Loar [email protected]

 

Job
  Student Services 
Primary Location
  US-Tennessee-knoxville 
Organization
  Spsf-Care & Resilience 
Schedule
  Full-time 
Campus/Institute  Knoxville 
Job Posting
  Apr 17, 2024, 9:14:42 AM