Care Analyst

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The CARE analyst will plan and conduct statistical and program management research; analytical assessments, routine, and ad hoc reporting, prepare forms, and recommend solutions to enhance program delivery.

Essential Duties

• Generates reports from single or multiple systems, training end users on new reports and dashboards. Prepares routine and ad hoc reporting.
• Supports the data warehouse in identifying and revising reporting requirements.
• Manages and designs the reporting environment, including data sources, security, and meta data.
• Managing master data sets, developing reporting tools, and troubleshooting issues.
• Manages and interprets master data, including creation, updates, and deletion.
• Uses statistical tools, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
• Assesses tests and implements new or upgraded software. Assists with strategic decisions on new systems.
• Trouble Shoots the reporting database environment and reports.
• Provides technical expertise on data storage structures, data mining, and data cleansing. Identifies opportunities for process improvements. 
• Creates appropriate documentation of the data analysis.
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education: Bachelor's degree, AND: 

• 24 months experience in computing programming and analysis or in related field.

 Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 72 months experience.

Skills:

• Ability to analyze existing tools and databases and provide software solution recommendations
• Ability to translate business requirements into non-technical, lay terms
• High-level experience in methodologies and processes for managing large scale databases
• Demonstrated experience in handling large data sets and relational databases
• Knowledge of addressing and metadata standards
• Ability to communication verbally and in writing
• Detail oriented for accuracy of data and information
• Able to produce reports and complete work within deadlines
• Able to work well with interdepartmental teams and initiatives</p>

Certifications:

• None

Advertised Physical Requirements:

• Must be able to engage in repetitive motions.  Manual dexterity. Ability to sit for short or extended periods of time.
• Standard office work environment.

Departmental Preferences:

• 18 months data collection, analysis, and complex reporting
• Computer skills with wide knowledge of business software (i.e. SQL, Excel, and Access)
• Experience with data and metrics within contact center operations

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing .

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

 
Hiring contingent upon a Background Check?: Yes
Special Indications: None 
Job Posting
: Mar 1, 2024