CAPS Administrative Coordinator

Apply now Job no:532888
Work type:Staff
Location:Channel Islands
Categories:Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Division of Student Affairs

Administrative Support Coordinator I

RESPONSIBILITIES & DUTIES: 

Provides professional customer service and administrative support to the CAPS program including students, faculty, and staff. Provides primary administrative support for Senior Director of CAPS. Serves the CAPS program by providing a variety of moderate office/administrative support functions including, but not limited to, front desk coverage, telephone reception, processing paper and electronic mail, scheduling appointments based on clients’ immediate clinical/counseling needs and providing office support according to departmental policies and procedures. Uses technologies including Jabber, Teams, EchoCI, and Adobe Sign. Provides administrative support to clinicians, case managers, psychiatrists, and trainees providing telehealth services via Zoom for Healthcare and on-campus clinical services. Provides administrative support for the CAPS Outreach Program. Provides administrative support for the Mental Health Peer Program (MHPP) and the Behavior Intervention Team (BIT). Provides information on how to access CAPS services as well as directions to CAPS office. Coordinates client needs with clinical availability, remaining flexible as needed. Checks-in clients for appointments and processes required forms. Maintains the Electronic Medical Records schedule for multiple clinicians. Attends meetings with CAPS, Student Life & Support Programs (SLSP), the Division of Student Affairs (DSA), and the broader campus community as needed. Troubleshoots issues as they arise by working with various campus departments and staff. Communicates professionally and effectively with all clients, clinicians, and other administrative staff. Works cooperatively and professionally with all staff and takes feedback in a non-defensive manner. Maintains adherence to ever-changing local, state, and federal confidentiality requirements related to mental health services. Demonstrates flexibility with frequently changing procedures to meet evolving needs of students without resistance. Provides appropriate responses to office questions and/or complaints that require full knowledge of SLSP, DSA, and University infrastructure, policies, and procedures. Works with the Senior Director to develop and implement operational and procedural matters, including program and policy research, evaluation, recommendations, and solutions. Prepares documentation including, but not limited to, letters, memos, handouts, meeting agendas and minutes, reports, and forms, etc. Processes various paperwork and forms including, but limited to, travel requests, time off requests, and reimbursements, etc. in a timely manner. Responsible for procurement of goods and services, processing of financial paperwork, and ensures the effective development and utilization of a tracking system for the completion and follow through of all paperwork. Responsible for coordinating administrative aspects of group counseling program and 24/7 phone counseling service. Assists with on-boarding new CAPS staff. Prepares data-based reports for CAPS, SLSP, and DSA leadership as needed. Scans, photocopies, faxes, and shreds records according to appropriate record keeping regulations. Serves as area Interview Coordinator for CAPS and other SLSP areas as needed; assists with onboarding new CAPS staff.  Performs additional related duties as assigned.

REQUIREMENTS OF POSITION: 

Education: Bachelor’s degree in a job-related field preferred.

Experience: At least two years of work experience in a moderate to complex office setting required. Experience in a psychological service setting preferred.

Other Knowledge/Skills: Must be task and detail-oriented with the ability to maintain focus on priorities and customer service in a busy office setting. Excellent organizational and interpersonal skills, along with the ability to effectively interact with a diverse population of students, faculty, staff, and community members. Knowledge of government-administered mental health assistance programs offered in California and Ventura County is a plus. Must be fluent in basic office technology and frequently used software (i.e., MS Word, Outlook, Publisher, and Excel, etc.) and must be highly accurate in data entry. Must have a thorough knowledge of English grammar, spelling, and punctuation as well as be able to clearly communicate both orally and in writing. Must be organized and follow directions with minimal to moderate supervision and handle multiple tasks with constant interruptions. Must be able to interpret and apply policies and procedures independently and use judgment and discretion to act when precedents do not exist. Must maintain the confidentiality of student information at all times and have knowledge of FERPA and HIPAA requirements. Must be able to communicate with students in distress. Must have the ability to work independently and as part of a team. Must be able to take initiative in the performance of a variety of tasks. Must demonstrate an ongoing commitment to learning and practicing multicultural competency and cultural humility. Occasional evening and/or weekend hours may be required with advance notice when possible.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017, as a condition of employment.

Up to two remote days per week may be available based on operational need.

Hiring Range: $3,505 to $3,567 per month

Advertised:November 29, 2023 (9:00 AM) Pacific Standard Time
Applications close:Open Until Filled