CAPE Technology Support Professional

University of Colorado | CU Anschutz Medical Campus

The School of Medicine, Center for Advancing Professional Excellence (CAPE)

Official Title: IT Intermediate Professional

Working Title: CAPE Technology Support Professional

Position #00803097 – Requisition #27570

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Exemptions are allowed for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty, and staff of diverse backgrounds.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

The School of Medicine, Center for Advancing Professional Excellence (CAPE) has an opening for a full-time University Staff (unclassified) IT Intermediate Professional

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Nature of Work

This full-time position is located at the University of Colorado, School of Medicine, Center for Advancing Professional Excellence (CAPE). CAPE provides modern medical simulation education that incorporates clinical scenarios, clinical instructors, mannequins of varying degrees of fidelity, and learners at any level of training into a robust teaching and learning environment. The CAPE is comprised of 12 full-time team members and over 80 part-time standardized patients and teaching associates.

This position will be based in a fast-paced, challenging, state-of-the-art clinical simulation environment. The person in this position will ensure all CAPE technologies are functioning properly and work to resolve any issues in collaboration with equipment vendors and university shared services. This person will also provide in-person support to ensure smooth session operations and utilization of CAPE space.

Professional Field

Education or training in the area of education, assessment and/or project management.

Supervision Received

Position will report to the Director for the Center for Advancing Professional Excellence. Must be able to work effectively as part of a team and independently.

Supervision Exercised

This position will guide CAPE team members, proctors, standardized patients, assistants, faculty, and learners as it relates to CAPE’s technology infrastructure. These responsibilities will include monitoring all CAPE’s educational and assessment sessions, troubleshooting issues, and monitoring progress.

Examples of Work Performed

Technology Support – 70%

• Monitor all CAPE sessions to ensure paging, video, capture of META data and systems function correctly.
• Monitor and prioritize daily technology operation of the multidisciplinary simulation center and ensure communication of needs and issues to appropriate project lead.
• Collaborate with the system vendors, A/V vendors, SOM Shared IT services, and/or OIT personnel to troubleshoot any system issues.
• Troubleshoot networks, servers, systems and applications in order to identify and correct malfunctions and other operational difficulties.
• Interact with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions and take proper actions required to solve the problems.
• Coordinate technology-related projects and assignments as needed
• Perform a variety of maintenance, evaluation, and training tasks to ensure optimal technology performance and user experience.
• Create training materials pertaining to technology troubleshooting and usage.
• Serve as technology resource to the team for use of technical platforms.
• Attend in-person and virtual meetings with CAPE project lead and client to analyze, troubleshoot and diagnose hardware and software problems.
• Act as the initial in-person point of contact for all technology related concerns from team members, learners, faculty and clients.

Technology Maintenance – 20%

• Install, configure, and maintain staff and center computers, monitors, copiers, printers, etc.
• Work with the appropriate campus resources and vendors to resolve technical issues related to network interruptions.
• Track and resolve support tickets from the team. This includes maintaining a work log of support tickets and maintenance tasks.
• Maintain technology assets software and hardware for use and integration in simulation education modalities. This includes but is not limited to audio, video, learning management system, manikins, task trainers, computers, laptops, monitors, mobile technology carts, displays & TVs, copiers, printers, VR/AR equipment, etc.

Other – 10%

• Utilize a project management application to organize and delegate project specific tasks.
• Maintain technical expertise to effectively manage CAPE equipment and technologies and enforce proper usage and operation by authorized personnel.
• Attend briefings/debriefings/meetings with CAPE team members, clients, and project teams.
• Assist CAPE Director with the writing of technical and annual reports.
• Provide a conduit to the public and University communities about the Center. 
• Assist CAPE Director with projects as needed. This may include items such as researching and reporting on the specs for a new technology related items and equipment, assisting with accreditations that fall within the scope of CAPE’s mission, etc.
• Perform other duties as required.

Knowledge, Skills, and Abilities

• Ability to gather and manipulate data in an efficient and organized manner.
• Ability to manage large-scale projects efficiently and effectively.
• Knowledge of the simulation field.
• Ability to work well with a variety of people including members of the Center, Anschutz Medical Campus, clients from within and outside the institution, students, proctors, and teaching associates.
• Ability to communicate clearly and effectively.
• Ability to be well organized and work effectively on multiple tasks.
• Ability to work effectively as part of a team and independently.
• Capacity for flexibility and adaptability in different work situations.
• Computer skills, including ability to work with the following programs (SharePoint, Word, Excel, Access, Outlook)

Minimum Requirements

• Bachelor’s degree in technology, computer science, educational field, or equivalent professional experience.
• At least 1 year experience supporting and troubleshooting technology related programs.

Preferred Qualifications

• Direct project management experience or certification is preferred.
• Simulation technology experience including learning management systems, manikins, task trainers, etc..
• Previous experience with simulation center software platforms, EMS, B-Line, Laerdal, etc.
• Previous experience with VR, AR, and XR.
• At least 2 years of experience in a higher education environment or technology support.

Salary and Benefits

The salary range (or hiring range ) for this position has been established at $55,209 - $70,226

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] ​.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.