Campus Visit Program Coordinator

Apply now Job no:497315
Work type:Staff Full-Time
Location:Denver, CO
Categories:Admission / Financial Aid, Customer Service
Division: Admission

The Enrollment Division at the University of Denver (DU), which consists of Undergraduate Admission, International Student Admission and Financial Aid, works to attract, enroll, and cultivate an optimal mix of vibrant and intellectually motivated students who will enrich the composition of our learning community and go on to lead lives of meaning and purpose. Recognizing education as a means of individual and societal transformation, our vision is to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities.

In our daily work, the enrollment team is guided by these values: intentional and informed decisions; integrity; diversity, equity, and inclusion; collaboration; fiscal responsibility; spirit; clear and thoughtful communication; and exceptional quality service. As an educational and research community, DU values curiosity, intellectual freedom, and open communication. DU respects individual differences and embraces civil discourse. DU promotes caring and close individual attention. DU is a community distinguished by inclusiveness, collaboration, responsiveness, and accountability. As such, we are committed to enhancing the diversity of our faculty and staff. The University is an equal opportunity/affirmative action employer.

Position Summary

This position, one of two Campus Visit Program Coordinators within Undergraduate Admission, reports to the Director of Visit Programs, will bring experience, skill and passion to our Visit Team. DU’s visit program welcomes 25,000 visitors each year and contributes to the overall recruitment and enrollment efforts of Undergraduate Admission by developing, implementing and assessing ways for interested constituents to gain a more thorough understanding of the University of Denver and what it has to offer. Through leadership, coordination and customer service, this position is the direct supervisor of the 80+ tour guide team; coordinates all aspects of the Daily Visit and Friday@DU programs; and ensures that all touchpoints with visitors are delivered with exceptional quality service.

Essential Functions

Leadership and Supervision

• Utilize student development theory to provide direct supervision to the 80+ tour guides (Team 1864) and its student leadership team.
• Hire, train, assign and review work; develop performance goals and assess performance.
• Provide direction and clarification and respond to questions and inquiries.
• Assign work schedules to ensure proper coverage of the front desk, campus tours, campus visitation events and special requests.

Campus Visit Coordination

• Manage all aspects of daily visits and independently execute the various aspects of a complex, individualized visit program.
• Oversee our Friday@DU half-day visit programs. This includes reserving venue space, parking, AV, and food; assigning tour guides and admission staff; and arranging all aspects of the student’s visit - faculty appointments, class visits, and student panels.
• Assist the rest of the visit team to provide exceptional quality services to all visitors (i.e. high school and middle school groups, admitted student programs, high school counselors, alumni, graduate students, etc.).

Customer Service & Hospitality

• Ensure all touchpoints with visitors are delivered with exceptional quality service.
• Ensure admission personnel and the DU Community are prepared to assist each guest (via phone calls, in-person, and email) with success and with the utmost respect.

Communication

• Provide comprehensive communication with visitors before and after their visit.
• Open communication with other departments across campus to ensure a successful visit for prospective families.

Supervisory Duties

• Supervises 80+ student tour guide team and four lead guides.

Other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent written, verbal and public speaking skills.
• Coordinate multiple events and activities while maintaining focus on details and outcome.
• Act independently to resolve issues, enhance programs, or facilitate initiatives with guidance from supervisor.
• Utilize and draw from both quantitative and qualitative data sources to make the most informed & comprehensive decisions.
• Strong relationship management skills.
• Demonstrated commitment to diversity, inclusion, and equity including the understanding and appreciation for cultural differences that impact the student experience.
• Communicate effectively with diverse audiences.
• Contribute to the Visit Team with innovation, critical engagement, accountability and a collaborative spirit.
• Provide our key constituents with exceptional quality service.

Required Qualifications

• High School diploma or GED
• One year of office experience

Preferred Qualifications

• One year of college
• Experience in an admission or administrative setting

Working Environment

• Standard office environment
• Noise level is quiet to moderate

Physical Activities

• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs. with assistance

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. with some nights and weekends for tour guide meetings and visit programs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) June 10, 2024.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 6.

Hourly Range

The hourly range for the position is $21.00 - $24.50.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits

The University of Denver  offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .

Please include the following documents with your application:

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement .

All offers of employment are contingent upon satisfactory completion of a criminal history background check.