Campus Services Manager

Department
 

Facilities Campus Services Management

About the Department
 

Facilities Services supports the mission of the University of Chicago through efforts to maintain and enhance the University campus and environment and provide superior client service to our community including faculty, students, staff, neighbors, and visitors.

Job Summary
 

Reporting to the Director, Building Trades under limited supervision, the Campus Services Manager manages contracted services which include pest control, elevator maintenance and inspections, recycling and refuse collection, window washing, handheld radios, uniforms, and custodial services through vendors with 225+ outsourced unionized FTEs. These activities include, negotiating service contracts, supervising one exempted staff person , managing operational budgets, scheduling and planning work, assuring quality of work, and effectively communicating and coordinating with customers, department managers, as well as Facilities Services staff. 

Responsibilities

• Manages the activity of contracted services.  Responsible for monitoring, interpreting, and enforcing the terms and conditions of assigned contracts.  Has frequent contact with service providers and clients and manages Service Level Agreements (SLA) with clients.
• First line management of contract services includes, but is not limited to meeting with key facility customers on a regular basis; soliciting customer feed back regarding delivery and quality of service; serving as the primary contact between vendors and customers on a broad range of issues; performing periodic inspections, both announced and unannounced; overseeing quality control/assurance; and compiling and disseminating reports of findings and corrective action and recommendations.
• Manages other related services, including cleaning and replacing entrance walk off mats; coordinating with event planners and assisting in scheduling contracted services for events across campus; and scheduling project cleaning services.
• Entails prioritizing and scheduling work assignments (daily management and long-range planning), inspecting work for quality and completion, and coordinating emergency and urgent work
• Understands the administrative processes of good management including human resources (mentoring and disciplinary practices, reviewing and approving timecards and paid time off, filing accident reports, organizing and directing continuous and consistent training programs for reporting staff, etc.); procurement and inventory (ordering and stocking of services, materials, and equipment); effectively using and supporting University policies and standard operating procedures; and developing and using performance measurement tools to improve processes.
• Effectively uses computer technology (desk top applications, computerized maintenance management system, Financial Accounting System, etc.). 
• Assists in the preparation and subsequent management of operating budgets, alterations and repair budgets, and capital budgets, where appropriate. 
• Coordinates and cooperates with other Shops, Client Services Managers, and Project Management on multi-shop assignments and reviewing major renovation projects.  Works with architects, contractors, and building users, when renovations or major systems repairs occur to ensure that this work is done in a safe and efficient manner.
• Effective and timely communication, whether verbal or written, with customers, vendors, and Facilities Services’ staff. 
• Must be able to respond to emergency calls at any hour of the day and must be willing to work long or irregular periods when needed.
• Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned campus area.
• Proactively identifies substandard conditions and services and recommends corrective actions.
• Interprets needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Certifications:

• Valid driver’s license with the ability to pass a motor vehicle background check.

Technical Skills or Knowledge:

• Knowledge and understanding of modern maintenance management techniques.
• Read and interpret documents such as contracts, blueprints, safety rules, operating and maintenance instructions, and procedure manuals. 
• Read and interpret the City of Chicago Building codes, International Building Codes, and OSHA requirements.
• Add, subtract, multiply, and divide in all units of measure relevant to the job.
• Calculate figures and amounts such as proportions percentages, area, circumference, and volume.

Preferred Competencies

• Maintains technical expertise by attending educational programs and reading technical publications.
• Strong comprehensive management skills and techniques.
• Effective planning and scheduling skills.
• Excellent customer service orientation.
• Demonstrated oral and written communication skills with trades personnel, professionals, faculty, students, staff, and administrators.
• Demonstrated ability to produce quality work at a fast pace.
• Coordinate multiple tasks concurrently with excellent follow-up.
• Problem-solving and conflict resolution skills.
• Think creatively while working independently with an attention to detail.
• Write routine reports and correspondence.
• Communicate effectively in writing or speaking to customers, vendors, and employees of organization.

Working Conditions

• Mobility and agility necessary to climb stairs and ladders, capable of high-altitude work, capable of working in restricted spaces.
• Move around campus to inspect buildings.
• Work in extreme temperatures. 
• Mechanical aptitude, manual dexterity and physically capable of strenuous activity over extended periods of time.
• Keyboarding, stooping to reach files and light lifting.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3)(required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Facilities Management

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

40

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

Yes

Posting Statement
 

Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward .
The University of Chicago is an Affirmative Action/ Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.