Campus Recreation Member Services Program Manager

University of Houston, United States

Updated: 3 days ago
Location: Houston, TEXAS

Campus Recreation Member Services Program Manager  - (STA014232) Member Services Program Manager 
Organization
: H0225 Campus Recreation 

Description

 

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.Job Duties

  • Plans and develops procedures for administering a small or medium-sized department or program.
  • Oversees program expenditures and ensures adherence to budget.
  • Provides guidance to subordinate staff and evaluates performance.
  • May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
  • Reviews reports of budgets and activities. Prepares ad hoc reports as needed.
  • May administer grants and grant-related related communications, scholarships and other operations.
  • Develops, implements and maintains appropriate policies and procedures.
  • May serve as property custodian for the department.
  • Performs other job-related duties as assigned.

    • EEO/AA

    Responsibilities will include but are not limited to:

     


    • Supervise student staff to include hiring, training, scheduling, providing feedback for evaluations, disciplinary processes and execute payroll.
    • Coordinate member and guest operations, including oversight of access control, locker rental, program registrations, memberships, and point-of-sale transactions.
    • Collaborate and correspond with business office staff and campus stakeholders to ensure Campus Recreation business operations are successfully maintained.
    • Develop and manage the Pro Shop budget; purchase and manage inventory in accordance with university policy.
    • Serve as the primary contact and respondent for member relations, concerns, and feedback. Implement a strong customer service philosophy for self and staff.
    • Cultivate an inclusive, safe, and diverse environment for members and student staff; address patron comments, concerns, behavior, and conduct issues as necessary.
    • Develop and administer training plans for student employees to include UH and Campus Recreation policies and procedures.
    • Attend department promotional and special events, information fairs, orientations, speaking engagements, to engage the UH community with Campus Recreation.
    • Assist with creating, forecasting, monitoring, and allocating the Member Services budget; purchase and maintain necessary equipment and supplies.
    • Serve on internal and external committees, work groups and collaborate with campus partners; build relationships with key stakeholders.
    • Assess, evaluate, and mitigate risk for program area through direct supervision and management; implement policies and procedures; maintain accurate records; create various reports, and contract agreements.
    • Evening and weekend hours are required as needed.


     

    Qualifications

     Bachelors and No experience

    Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.

     
    Salary: 3,442.00 - 4,388.00 
    Required Attachments by Candidate: Resume, Cover Letter/Letter of Application 
    Employee Status
    : Regular/Benefits 
    Job Posting
    : Apr 15, 2024, 3:03:31 PM

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