Campus Operations Manager

Job Description:

ABOUT THE CHICAGO SCHOOL

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for over 40 years.

As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.

POSITION SUMMARY

We are seeking a skilled and dedicated Campus Operations Manager (Manager) to help oversee the day-to-day operations of our campus in Richardson, TX. Reporting to the Campus Director, the Manager is responsible for supporting and ensuring the optimal functioning of building and university systems, processes, and activities for faculty, staff, and students. The Manager is a liaison to and, when needed, acts on behalf of the Campus Director. As a point of contact and escalation for campus stakeholders, the Manager establishes and maintains a culture of responsiveness to operational needs and exceptional customer service. This position is required to work on the Richardson, TX Campus.

PRINCIPAL DUTIES

Day-to-Day Operations Management:

• On behalf of and in collaboration with the Campus Director, monitor the implementation of and enforce university and departmental policies, procedures, and rules with employees, students, and guests.
• Direct and plan essential services such as reception, security, building maintenance, and mail services.
• Oversee the planning and preparation of the campus facility schedule, including class schedules and campus events. Manage campus scheduling and campus calendar systems.
• Respond to work requests from the campus community to resolve operational issues safely, effectively, and cost-efficiently.
• At the direction of the Campus Director, coordinate with external vendors, contractors, and suppliers for operational services specific to the campus, ensuring timely completion of projects.

Campus Facilities Management:

• Oversee the day-to-day operations of facilities at our Richardson, TX campus, including maintenance, repairs, and minor renovations, with direction from the Campus Director
• Implement preventive maintenance programs to ensure optimal functioning of building systems and equipment.
• Monitor and manage facility budgets for the Richardson, TX campus, including expense tracking, cost analysis, and identifying cost-saving opportunities.
• Conduct regular inspections at the campus to identify safety hazards, maintenance issues, or other facility-related concerns and take appropriate action to address them (including performing minor repairs and general maintenance)
• Ensure compliance with relevant building codes, regulations, and safety standards specific to the campus location.
• Manage security systems, access control, and emergency preparedness protocols at the Richardson, TX campus.
• Collaborate with cross-functional teams to support facility-related needs for special events, relocations, or expansions.

Federal Reporting:

• Assist with completing federally mandated Annual Security Reports (ASRs) on behalf of the university, ensuring accuracy, timeliness, and compliance with regulatory requirements.
• Gather and analyze data from various sources to prepare comprehensive reports for submission.
• Collaborate with internal departments to collect relevant information and ensure data integrity for reporting purposes.
• Stay updated on federal regulations and reporting guidelines to ensure compliance and adherence.

Emergency Operations Planning:

• Assist with maintaining comprehensive emergency operations plans for the organization, including response procedures for various scenarios such as natural disasters, security incidents, or public health emergencies.
• Collaborate with internal stakeholders and local authorities to ensure emergency preparedness and response plans align with best practices and regulatory requirements.
• Conduct regular drills and exercises to test the effectiveness of emergency response plans and identify areas for improvement.
• Coordinate with relevant departments to establish communication protocols, evacuation procedures, and crisis management strategies.

BASIC QUALIFICATIONS 

• An Associate or Bachelor's degree with three years of related experience or a high school diploma with 5 years of related experience.
• Proven experience in facilities management, including maintenance, repairs, and vendor management, preferably at a university or college campus-specific level.

• Valid U.S. Driver’s License.
• Availability to work Tuesday through Saturday from 9:00 a.m. - 5:00 p.m. and 2:00 p.m. – 10:00 p.m. two days a week.  Some Mondays and Sundays work, as needed, in exchange for another day of the week.
• Ability to lift, push, and pull approximately 50 pounds.

PREFERRED QUALIFICATIONS

• Knowledge of best practices for policy and procedure development, implementation, and maintenance.
• Strong analytical and problem-solving abilities to identify and resolve operational needs.
• Strong understanding of building codes, regulations, and safety standards specific to the Richardson, TX area.
• Exceptional organizational and project management skills to effectively handle multiple tasks and priorities.
• Demonstrated competence in supervising and collaborating with individuals from diverse backgrounds.
• Ability to effectively communicate ideas and information in written and oral format to administrative staff, professional colleagues, and students.
• Demonstrated computer skills and knowledge of Microsoft Office, including, but not limited to, Word, Excel, Outlook, and database management.
• Ability to work independently and proactively.

COMPENSATION AND BENEFITS

This opportunity is budgeted at $55,000-$65,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation & Benefits

This opportunity is budgeted at $$60,000 to $65,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.thechicagoschool.edu/career-opportunities/

The Chicago School is an Equal Opportunity Employer.

Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.