Call Center Manager - Irwindale

Updated: about 2 months ago
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Job Detailsnbowman 2021-07-13T22:59:00-07:00
15482


Call Center Manager – Irwindale

Work Location
Irwindale,CA

Job #15482

Work Hours
Various Days/Various Shifts

Employment Type
career


Duration
Indefinite

Salary Range
$5116.67 – $10116.67 Monthly

Posted Date
July 22, 2021


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You can make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.



  • JOB DUTIES

  • JOB QUALIFICATIONS


  • JOB DUTIES

Responsibilities

Under the Director of Operations our Call Center Manager will implement call center strategies, identify ways to improve systems and processes; and most importantly, lead and develop over 100 patient communication representatives, manage access for over 30 practices and 60 – 80 physicians.



  • JOB QUALIFICATIONS

Qualifications

Required:

  • Proven experience in process improvement, change management and overall operational  excellence
  • Must be able to multi-task, be detail oriented and possess strong project management/ organizational skills
  • Presentation/Communication Skills
  • Excellent interpersonal and written communication skills
  • Build Effective Teams
  • Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams
  • Technical Skills/Learning
  • Strong quantitative and analytical skills
  • Must be proficient with Excel, have the ability to organize/analyze, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)
  • Strong working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)
  • Strong Verbal and written communication
  • Decision-making/Problem resolution
  • Customer Service
  • Contact Center operations
  • Patient relationship management approaches
  • Healthcare management and operations
  • Public presentation
  • Team Work
  • Organization and time management
  • Ability to multi-task and meet deadlines

Preferred:

  • Bachelor’s degree or equivalent work experience
  • Minimum of three years of Call Center operations experience
  • Supervisory experience

EMPLOYMENT SCAM ALERT:

UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.



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VINCENT, Sr. CLS Specialist, Toxicology



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I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.



SOZIT

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