Business Systems Manager

UVAFinance seeks applicants for the role of Business Systems Manager, to support the operational business systems needs of the department. Our mission is to help our UVAFinance colleagues solve business problems with technology in a way that is complementary to existing systems, enhances the capabilities of the organization, and which we can support technically and financially.  The incumbent will manage a team of systems administrators and analysts focused on the ecosystem of these non-Workday operational systems.  This ranges from enterprise licensed and supported software such as Microsoft O365 to departmentally licensed Salesforce to custom built applications like the T&E Card tracking system.  It includes responsibility for the departmental website, which is a hosted Drupal service that has been heavily customized. 

The Business Systems Manager will provide direction, technical leadership, creativity, and hands-on oversight in the analysis, design, architecture, planning, implementation, and ongoing support of the portfolio of business systems.  This entails consulting with functional teams to understand needs and challenges, and working to identify solutions that are practical, cost-effective, appropriate in the ecosystem, and supportable by the team.  The manager will be responsible for documenting systems to ensure business continuity, and maintaining a systems roadmap and architectural diagram that will serve as a communication tool across UVAFinance in support of change management.  

Reporting to the Director of Business Services and Systems, the Business Systems Manager will be part of a team of service managers who work together to lead and shape how UVAFinance delivers operational services.  This team includes the Business Services Manager (internal administrative operations), the User Success Manager (T1 helpdesk and support model), and the LSP Manager (staff computing support).   

Duties include: 

• Collaborate with the Director of Business Services and Systems on the strategic vision for technology solutions and business systems at UVAFinance, driving continuous improvement in technology for the UVAFinance functional operations. 

• Collaborate with the Business Systems Team to maintain a systems roadmap ensuring that the systems in the portfolio meet the functional needs of the organization, are appropriately integrated with other systems, and are supportable by the team. 

• Maintain awareness of best practices, emerging technologies and new opportunities in technology that may be analyzed, assimilated, and integrated to enhance operations within UVAFinance. 

• Support the review and evaluation of technology requests by considering project feasibility, cost/benefit calculations, risk factors or situations, security, integration, implementation plans, development strategies, and supportability.  

• Encourage and support the ongoing development and training of the Business Systems Team to ensure that the team is prepared to meet the technology needs of the organization. 

To be considered for the role candidates must possess the following:  

• High School Diploma, Bachelor’s degree preferred 

• 5 years of IT experience with progressive responsibilities and demonstration of leadership 

Required Knowledge/Skills:  

• Previous work experience performing system administration in a CRM, CMS, and other enterprise systems. 

• Ability to quickly learn and adapt to new technologies and programming tools. 

• Demonstrated experience with process management. 

• Demonstrated experience in designing, developing, testing, and deploying applications. 

• Strong understanding of data design, architecture, relational databases, and data modeling. 

• Thorough understanding of all aspects of software development lifecycle and quality control practices. 

• Ability to define and solve logical problems for highly technical applications. 

• Experience in a technical consulting capacity, communicating with both technical and non-technical clients.  This includes soft skills such as gathering requirements, managing expectations, negotiating, and conflict resolution. 

• Demonstrated experience leading teams through technical projects. 

• Ability to recognize and recommend needed changes in user and/or operations procedures. 

Preferred Qualifications: 

• Demonstrable experience in Salesforce implementations with strong expertise in Sales Cloud, Service Cloud, Force.com.   

• Demonstrable experience with Drupal CMS. 

• Experience managing large-scale implementations of CRM solutions. 

• Experience with Salesforce API and Web Services (REST/SOAP/Bulk). 

• Experience with ETL and Salesforce integration tools (Boomi, MuleSoft). 

• Experience with environment management, release management, code versioning, and deployment methodologies. 

Preferred Certifications: 

• Salesforce Administrator, Developer, or Architect. 

• Drupal/Acquia. 

The University of Virginia is proud to be an equal opportunity employer committed to promoting diversity, multiculturalism, and inclusion. UVA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The University strives to be a place where a diverse mix of talented people want to come, to stay, and to perform to their highest potential.

This is an in-person position, occasional telework may be accepted at the managers discretion.

This position will remain open until filled. This is an Exempt level, benefited position. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment. Salary range $100k - $115k commensurate with education and experience.  For questions about the position or the application process, please contact Daniel Strong, Senior Recruiter at [email protected].

How to Apply:

Applications that do not contain all of the required documents will not receive full consideration, please note that multiple documents can be uploaded in the box.

Process for External Applicants: Please apply here . Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).

Process for Internal UVA Applicants: Please apply through your Workday Home page, search “Find Jobs,” and search for ‘R0058212.’ Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address). 

The ideal candidates embody the UVA Finance Core Value of Diverse and Inclusive Teams:  We value diversity, equity, inclusivity, and respect. We strive to create a culture where every team member feels included and valued, and where different backgrounds, perspectives, and ideas are celebrated. UVAFinance is committed to the belief that diversity in all its forms is not merely a desirable complement to excellence; it is an essential component of it. The diversity of our team itself, and our team’s commitment to the importance of diversity, equity, and inclusion, strengthens our ability to effectively serve staff, faculty, students, suppliers, and the University community. Within UVAFinance, we are taking these efforts seriously, both in terms of our service to the University, the community, and our commitment to our employees.

UVA Finance is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork.  We like the people we work with and the work we get to do.  We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity, and inclusion.  UVA Finance values work-life balance and provides flexible work location options where possible.

MINIMUM REQUIREMENTS Education: High School Diploma. Bachelor's Degree preferred. Experience: Three to five years. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.