Business Systems Analyst II

Position Details

Position Information

Recruitment/Posting Title	Business Systems Analyst II
Job Category	Staff & Executive - Information Technology
Department	OIT-Enterprise Application Services
Overview	Rutgers, The State University of New Jersey, stands among the nation’s highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you’ll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation’s most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We’re an academic, health, and research powerhouse and a university of opportunity. The Office of Information Technology (OIT) is Rutgers’ enterprise IT office. OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT’s services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT’s staff members work closely with the broader university community to advance Rutgers’ missions of teaching, research, and service. For more information, please visit https://it.rutgers.edu.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Business Systems Analyst II for the Office of Information Technology (OIT). Among the key duties of this position are the following: Serves as a highly skilled resource to help promote and facilitate the identity provisioning and its related data management services. Functions as a subject matter expert to maintain and enhance the access management operations and Identity provisioning services of Rutgers employees and students. Works with cross-functional teams including IdM senior solution architects/developers, Help Desk, Security, and Compliances to ensure efficiency, security, and productivity are achieved. Serves as an IdM Support Analyst that works with IdM team application leads and PM on projects of varying scale and complexity, with a main emphasis on large-scale, highly complex initiatives for Identity Management integrations. Captures and documents requirements, performs analysis, rule library, system flow, and design to maintain, extend, and evolve Identity Management services consistent with the needs of the University. Serves as the main IdM Release Management coordinator ensuring all release artifacts have been gathered and fulfilled before releasing to production. Serves as a subject matter expert in managing access control to Mainframe’s related services. Serves as the IdM expert in MFA tokens distribution, working with central and departmental help desk unit to ensure sustainable inventory. Performs data analysis to identify issues related to users provisioning and work as the liaison with university source systems support to provide resolution to data mismatches, inconsistent and conflicts. Provides key performance metrics based on available data and project trends/patterns that can lead to service improvements. Investigates and resolves system outages and escalated client issues. Serves in weekly on-call rotation in support of application deployment and major incident handlings. Participates in the quality assurance testing /validation/documenting test cases for the IdM applications rollout in specific or all tiers as requested for system maintenance releases, software upgrades. Collaborates with Information Protection & Security and University Compliances, ensures Identity Management satisfies and facilitates policy and regulatory compliance. Collaborates with the central IT Help Desk and other support units on daily basis to resolve users’ issues reported in ServiceNow tickets, emails, and calls. Creates and assigns JIRA’s for all issues, tasks and improvements for provisioning processes and tools. Provides guidance and training as needed to team and stakeholders. Understands and adheres to Rutgers’ compliance standards as they appear in RBHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu .
FLSA	Exempt
Grade	31S
Position Salary
Annual Minimum Salary	89825.000
Annual Mid Range Salary	108344.000
Annual Maximum Salary	129043.000
Standard Hours	37.50
Union Description
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelors degree or equivalent combination of education and experience. A minimum of 5 years of IT enterprise solution experience. Equivalent education, experience and/or training may be substituted for the degree requirements.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Strong Communication/Written/Verbal skills. Good technical experience with Mainframe access management. Experience in troubleshooting and assisting clients with issues related to Data. Strong MS excel or equivalent knowledge. Work independently with minimum subversions.
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment	Occasional after-hours work may be required.
Special Conditions

Posting Details

Posting Number	24ST0628
Posting Open Date	03/15/2024
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Off Campus
City	Somerset
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement