Business Systems Analyst 3, ERP, Remote Opportunity

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

Founded in 1819, the University of Cincinnati embarks upon its third century – building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here . Underscoring the power of creativity, ingenuity, invention and inclusion, what’s Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America’s top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as “the most ambitious campus design program in the country".

Under general supervision from a designated administrator, serves as systems liaison between the education, research, and administrative functions of the university and Business Core Systems (BCS) to help business units achieve their desired business goals.

• Collaborate with business partners with one or more business process to align technology solutions with business strategies
• Support one or more highly complex business processes
• Establish and maintain liaison relationship with business partners and BCS in order to provide effective technical solutions
• Conduct data gathering and analysis to understand business strategy requirements
• Contributes to and may provide direction for the business short and long-term planning sessions and provides direction to ensure understanding of business goals
• Provides relevant feedback and input from both a business-related and IT perspective
• Assesses client needs utilizing a structured requirements process to assist in identifying business priorities and provides viable business solutions to the client
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
• Analyze client operations to understand their particular business objectives and determine opportunities for improvement
• Assists in the business process redesign and documentation as needed for new technology
• May provide factual content to feasibility study for standard development projects and enhancements
• Provides assistance in business case development
• May assist in defining quality guidelines and standards
• Checks for compliance with all standards, policies and procedures
• Develops user test cases, validates test results during testing, executes test cases, and reviews test plans
• Monitor testing process to ensure business results are adequately tested with minimal risk; ensures test strategies involve appropriate integration and process components
• Investigates and troubleshoots client and user issues, identifies technical needs, and develops recommendations for resolution
• May troubleshoot existing information systems to identify errors or deficiencies and develops solutions
• Plans and perform on-going routine application maintenance tasks
• Keep clients informed of problems, issues, and resolutions
• Analyzes performance metrics to ensure client satisfaction
• Manage client expectations
• Partners with external vendors and/or consultants to resolve issues and develop solutions
• Documents functions and changes to new or modified modules and test activities/results and additional areas
• Assists in the development of user guides and training documentation for systems
• Coaches and transfers knowledge to less experienced team members

• Bachelor’s degree in Computer Science, Information Systems, Business or other related field with 5 years of technical or business related experience – OR – Associate’s degree in a related field with 7 years of technical or business related experience –OR – 9 years relevant technical or business related work experience
• Requires demonstrated experience and in-depth knowledge of business operations and systems requirements processes

• Familiarity with computerized maintenance management systems (CMMS) or any work order/work ticket type system.
• Familiarity with maintenance activities and/or workflows
• Familiarity with JavaScript
• Experience as a trainer
• Call center or help desk experience

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

REQ: 77273 

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN