Business Services Operations Manager

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Assists the Office of Business & Services (OBS) Directors with Overseeing the day-to-day operations & assurance of compliance of vendors and/or service providers with contracts with FIU Business Services or operated by Business Services. Ensures the administration of policies, customer service, employee professionalism and location appearance. Develops, communicates, audits, reviews and enforces policies and procedures to ensure and establish positive customer experiences in all FIU retail, service and dining venues overseen by FIU Business Services.

• Monitors and reports key metrics such as customer satisfaction, delivery performance, cleanliness and service at each Business Service location and progress on process improvements.
• Works closely with Directors to monitor and report on adherence to contract terms as well as appropriate internal controls for Business Services and contracted vendors.
• Maintains relationships with vendors and service providers.
• Manages health department inspections and follow up of findings.
• Oversees all contractual KPI programs and dining agreements,  including tracking, auditing, and presenting to vendor contacts.
• Proactively identifies risks / opportunities, develops responsive strategies and drives implementation for customer service and efficiencies.
• Builds and maintains solid business relationships with onsite vendors to maximize value to the university customers.
• Oversees Shop Venues program including the promotion of rental spaces in cooperation with marketing/communications team and FIU Central Reservations
• Assists with Marketing team on vendors' Marketing Plans to ensure integration into OBS & University initiatives. Reviews effectiveness of promotions and other marketing initiatives in coordination with Marketing team.
• Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

• Bachelor's degree and four (4) years related experience or Master's degree and two (2) years of experience.

• Knowledge of retail, food, service, and regulations.
• Managerial experience.
• Customer service experience
• Project Management experience.
• Experience working in a Higher Education environment.

• Administrative

• $65,000 - $75,000

Begin time: 8:30 AM
End time: 5:00 PM

• Operating University Vehicles (all types)

• Driver's License Check
• Expanded Background Check

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• Travel to FIU Campus
• Ability to travel locally

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process.  It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment.  Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/ .
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of  their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.