Business Process Coordinator

08-Mar-2022

Alumni Affairs and Development

56538BR

Job Summary

This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.

Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.

AA&D Resources
AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.

As a member of the Operations team this position will support the infrastructure of Alumni Affairs and Development by providing ongoing user support and training and maintaining current business practices.  This position supports the day-to-day functions of assigned departments and/or units.  The coordinator is responsible for managing selected timelines, preparing Ad Hoc requests, executing staff trainings, and overseeing the collection and input of data. This person is responsible for keeping projects and tasks up to date in Workfront and will assist the Senior Business Process Analyst in prioritizing requests.

Job-Specific Responsibilities

• Support day-to-day business process functions and respond to staff requests for the assigned departments and/or units.
• Assist Senior Business Process Analyst with the development, testing, and marketing of reporting applications and other technologies.
• Serve as ATSS authorized requestor for assigned departments and attend monthly ATSS LPM meetings and complete user audits.
• Train staff on Advance policies and procedures as well as all reporting applications.
• In conjunction with the Senior Business Process Analyst, coordinates the fulfillment of ad-hoc data requests from assigned departments and/or units.
• Assists in the creation, implementation and evaluation of training plans and materials.
• Prepares and maintains data for use in selected projects.
• Oversees requests from staff for mass uploading of data (proposals, assignments, mailing lists, tasks, contact reports, etc).
• Conducts regular data audits of Advance data and communicates best practices to staff as needed.
• May be responsible for overseeing the work of students and interns employed by the Operations team.
• Maintain assigned projects and tasks in Workfront.
• The above covers the most significant responsibilities of the position.  It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.

Basic Qualifications

• Minimum 2 years of experience in university fundraising, administration or transferable experience.

Additional Qualifications and Skills

• Bachelor's degree preferred.
• Knowledge of academic communities and Harvard preferred.
• Must exhibit great attention to detail and have the ability to produce clear documentation.
• Must be motivated to learn, flexible to change, and innovative.
• Excellent public speaking and presentation skills and written communication skills required.
• Must be creative and proactive yet disciplined, discriminating and able to streamline work volume in order to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing, with director’s guidance.
• Must have excellent organizational skills.
• Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable.
• Minimal travel required, conferences or peer meetings. Some evening and weekend work required.

Additional Information

This position requires a 3 month orientation and review period.
Please include a cover letter with your application.

About Harvard University
Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard’s world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

Why AA&D?
We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard’s advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.

Harvard’s Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.

Discover AA&D and Harvard University Benefits

• Opportunities for internal advancement
• A creative, high- energy, collaborative environment
• Generous Vacation, Sick, Personal, and Holiday pay
• Medical, Dental and Vision benefits starting on your first day
• University-funded retirement plans
• Tuition Assistance Program
• Transportation benefits to help with your daily commute
• Health and wellness discounts, memberships and programs

Additional benefits can be found at https://hr.harvard.edu/totalrewards.

Accommodations:  Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.

Vaccine Requirements:  Harvard requires COVID vaccination for all Harvard community members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ . 

Job Function

Alumni Affairs and Development, General Administration

Location

USA - MA - Cambridge

Job Code

403040 Coordinator II

Department

Alumni Affairs and Development

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.