Business Process Analyst

04-Jan-2022

Alumni Affairs and Development

56742BR

Job-Specific Responsibilities

Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.

AA&D Resources
AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services (ATSS), Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.

This full-time confidential exempt position within the Operations team is responsible for supporting assigned departments and/or units with their business processes and fulfilling immediate data needs. This person will review current business processes and meet with key stakeholders in order to gain a complete understanding of current procedures, identify improvements, document those processes, and ensure that there is integration between business and technology. He/she will structure and conduct user research, develop interface concepts; design and coordinate usability testing; and assist on project scoping and development with staff in relation to user experience projects.  This person will be responsible for triaging questions and data requests to determine how the data will be acquired, tested and presented. This individual must have demonstrated experience in creative problem-solving with a focus on providing a more seamless experience for end users in the service, digital, and physical environments. He/she will work collaboratively with the Business Process Manager of Operations and department leaders to understand the user experience needs, provide quality assurance, and to ensure that the design of services and facilities is dedicated to improving the total user experience and ensuring optimal accessibility and efficiency of resources. To facilitate management of workload and prioritization of requests this person is responsible for maintaining accurate and up-to-date projects and tasks in Workfront.

DUTIES AND RESPONSIBILITIES:

• Assist Business Process Manager in supporting assigned departments and/or units with their business process needs.
• Conduct interviews, focus groups, and review web analytics to assist in determining the need for new/enhanced functionality as well as to identify workflow issues and propose solutions.
• Create business requirement specifications, write and execute test plans, and collaborate with ATSS. Perform work within a set release schedule. 
• Triage and refine data requests and coordinate with ATSS as needed.
• Maintain department/unit project queue in Workfront.
• Work closely with business subject matter experts in Alumni Affairs and Development to define requirements, complete testing, and develop user guides, staff trainings and data audit needs. 
• Manage and develop communication and training plans for staff regarding system policies, procedures and reporting.
• Assist Business Process Manager in developing and implementing new business processes.
• Work with Business Process Manager to finalize and execute project plans.
• In conjunction with Business Process Coordinator, provide end-user support across all supported products and applications.
• Manage a shared Business Process Coordinator that supports the day-to-day functions of the assigned departments and/or units and ensures that this person maintains projects and tasks in Workfront.
• Represents assigned departments at ATSS LPM meetings as needed.
• Represents Operations team at non-Operations department meetings.

Typical Core Duties

• Work at a high level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment
• Collaborate with stakeholders to translate business needs into systems requirements and scoping
• Contribute to the definition of systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives
• Perform user needs analysis, product evaluation, selection, customization, testing, implementation, and support
• Participate in the development of plans and policies for a unit/school
• Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications

• Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

•  Knowledge of academic communities and Harvard preferred.
• Strong analytical background and proficient in data analysis utilizing a variety of software tools.
• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of individuals.
• Must exhibit great attention to detail and have the ability to produce clear documentation.
• Must be motivated to learn, flexible to change, and innovative.
• Ability to solve complex problems in creative and effective ways.
• Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable.
• Minimal travel required, conferences or peer meetings.  Some evening and weekend work required.

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Work is performed in an office setting

Additional Information

This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.

This position requires a 3 month orientation and review period.
Please include a cover letter with your application.

About Harvard University
Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard’s world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

Why AA&D?
We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard’s advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.

Harvard’s Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.

Discover AA&D and Harvard University Benefits

• Opportunities for internal advancement
• A creative, high- energy, collaborative environment
• Generous Vacation, Sick, Personal, and Holiday pay
• Medical, Dental and Vision benefits starting on your first day
• University-funded retirement plans
• Tuition Assistance Program
• Transportation benefits to help with your daily commute
• Health and wellness discounts, memberships and programs

Job Function

Alumni Affairs and Development, Information Technology

Location

USA - MA - Cambridge

Job Code

I0857P IT Business Analysis Prfss III

Department

Alumni Affairs and Development

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.