Business Process Analyst

24-Mar-2023

Alumni Affairs and Development

61963BR

Position Description

ADVANCEMENT SOLUTIONS: 
Advancement Solutions sits at the intersection of the rapidly evolving landscapes of business program operations, business intelligence, data science, CRM, technology, and customer service. The team is mission focused, providing the business program operations, data, and technology infrastructure that enables the work of approximately 1100 University-wide Alumni Affairs & Development (AA&D) staff to fundraise over $1 Billion dollars annually and engage hundreds of thousands of alumni, donors, and volunteers.  The team leads efforts to innovate and enhance the work of the organization through business process management, project execution, business intelligence, change management, and technology systems.  The team sustains critical systems, business processes, operations, and customer service for staff, alumni, and donors.   

SUMMARY:
This full-time confidential exempt position within the Operations team is responsible for supporting assigned departments and/or units with their business processes and fulfilling immediate data needs. This person will review current business processes and meet with key stakeholders to gain a complete understanding of current procedures, identify improvements, document those processes, and ensure that there is integration between business and technology. They will structure and conduct user research, develop interface concepts; design and coordinate usability testing; and assist on project scoping and development with staff in relation to user experience projects.
This person will be responsible for triaging questions and data requests to determine how the data will be acquired, tested and presented. This individual must have demonstrated experience in creative problem-solving with a focus on providing a more seamless experience for end users in the service, digital, and physical environments. They will work collaboratively with the Deputy Director and department leaders to understand the user experience needs, provide quality assurance, and to ensure that the design of services and facilities is dedicated to improving the total user experience and ensuring optimal accessibility and efficiency of resources. To facilitate management of workload and prioritization of requests this person is responsible for maintaining accurate and up-to-date projects and tasks in Workfront.

DUTIES AND RESPONSIBILITIES:

• Assists Deputy Director in supporting assigned departments and/or units with their business process needs.
• Leverages School/Unit’s use of central services including Information Systems, Email Strategy, Data Governance & Acquisition, Alumni & Development Services and other services as appropriate.
• Conducts interviews, focus groups, and review web analytics to assist in determining the need for new/enhanced functionality as well as to identify workflow issues and propose solutions.
• Triages and refines data requests and coordinate with Advancement Solutions as needed.
• Maintains accurate and up-to date projects, tasks and requests in Workfront to facilitate management of workload, prioritization of requests and reporting to management team.
• Works closely with business subject matter experts in Alumni Affairs and Development to define requirements, complete testing, and develop user guides, staff trainings and data audit needs. 
• Manages and develops communication and training plans for staff regarding system policies, procedures and reporting.
• Assists Deputy Director in developing and implementing new business processes.
• Works with Deputy Director to finalize and execute project plans.
• Provides end-user support across all supported products and applications.
• Represents assigned School/Unit at University-wide functional group meetings as needed.
• Represents Business Process & Operations at School/Unit department meetings.

Basic Qualifications

• Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

• Familiarity with relational databases and SQL as well as standard Microsoft Office tools  
• Must have an even disposition and be able to deal effectively and politely with all people from all types of backgrounds and experience and in all types of situations.  
• Must be conscious of data security and risk management. 
• Demonstrated ability to evaluate problems accurately and display sound judgment.   
• Ability to work within a team-oriented environment and manage multiple projects simultaneously. Must be collaborative, conscientious, and results-oriented. 

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Additional Information

This position requires a 3 month orientation and review period.
Please include a cover letter with your application.

Why AA&D?
We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard’s advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.

Harvard’s Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/ .

Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.

Vaccine Requirements: Harvard University continues to place the highest priority on the health, safety and wellbeing of its faculty, staff, and students, as well as the wider community. Please note that all new employees are required to provide proof of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage . Harvard University Health Services employees and other health care individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website .

Benefits

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Alumni Affairs and Development, Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

I0857P IT Business Analysis Prfss III

Work Format

Hybrid (partially on-site, partially remote)

Department

Alumni Affairs and Development

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.