POSITION OBJECTIVE
Case Western Reserve University is one of the country's leading private research institutions. Located in Cleveland, we offer a unique combination of forward-thinking educational opportunities in an inspiring cultural setting. Our leading-edge faculty engage in teaching and research in a collaborative, hands-on environment. Our nationally recognized programs include arts and sciences, dental medicine, engineering, law, management, medicine, nursing, and social work. About 5,600 undergraduate and 6,000 graduate students comprise our student body. Visit case.edu to see how Case Western Reserve thinks beyond the possible.
The Office of the University Registrar seeks a detail-oriented, independent-minded person who enjoys taking charge of projects, seeing them through from start to finish, working in a fast-paced environment, and following rules yet always looking for ways to improve. We are a team of dedicated and hard-working people, united around shared goals of service, accuracy, integrity, teamwork, and growth.
The Business Manager and Special Assistant to the University Registrar will serve as a key member of the team who is responsible and accountable for several critical functions including compliance for veteran’s certification, management of the departmental budget and financial operations, and leading special projects on behalf of the University Registrar and Director of Student Information Systems and Services. This position will function as a policy, process, and technical resource and advisor, exercising discretion and independent judgment with respect to matters of significance. This position has the authority to carry out major assignments without supervision, investigate and resolve matters on behalf of leadership, and can formulate, affect, interpret, or implement management policies/operating practices to perform work on behalf of the department.
Building a welcoming and inclusive community is the foundation of the work we do as professionals working with students. Fully including people of diverse backgrounds and perspectives helps us all thrive by working together, focusing on our collective well-being, and helping students gain insight from their academic endeavors and real-world experiences.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
CONTACTS
Department: Daily contact with members of the university registrar’s office in planning, establishing requirements for and completing departmental information service requests. Work with co-workers to maintain workflow and interpret office policy.
University: Regular contact with registrars and other key school liaisons for resolving decentralized data issues. Regular contact with faculty to resolve matters related to the student information system. Regular contact with the Provost’s Office, deans, and other university leadership to resolve matters related to student academic support services. Frequent contact with other university departments regarding matters related to veterans and veteran’s benefits.
External: Daily contact with alumni, government of¿cials, employers, and parents to provide appropriate information regarding student records and information in accordance with FERPA regulations. Regular contact with vendors for research related to records management.
Students: Daily contact with students to provide information, diagnose and assess student information system issues, process transcripts, enrollment/degree veri¿cations, and registration special requests and forms.
SUPERVISORY RESPONSIBILITY
Oversee the work of others in the department when assigned as project lead.
QUALIFICATIONS
Education/Experience: High school education and 7 years of related experience OR Associate’s degree and 5 years of related experience OR Bachelor’s degree and 3 years of related experience required.
REQUIRED SKILLS
WORKING CONDITIONS
Duties performed in an administrative office environment. The employee will perform repetitive motion and use a computer mouse and keyboard to type. Requires occasional travel for local, state, or national travel for VA training as a School Certifying Official (SCO). This position is eligible for the staff hybrid work program.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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