Business Counselor

Updated: 25 days ago
Location: Greenville, SOUTH CAROLINA

Position Details

Job Title Business Counselor
Position Number 947081
Vacancy Open to All Candidates
Time-Limited No
Department Homepage
Advertising Department SMALL BUS & TECH DEV CTR
Division Research Economic Development & Engagement
Classification Title 10301 University Program Speci
Competency Level 1 - Contributing
Working Title Business Counselor
Number of Vacancies 1
Full Time Equivalent (FTE) 1.0
Full Time or Part Time Full Time
Recruitment Range $31,888 - $48,448
Anticipated Hiring Range $31,888 - $39,000
Salary Grade Equivalency GN09
Work Schedule M-F
Work Hours 8-5pm
Position Location (City) Greenville
Job Category Staff - Professional
Organizational Unit Overview

The University of North Carolina System’s Small Business and Technology Center (SBTDC), in partnership with the US Small Business Administration, is the recognized, primary organization through which the state of North Carolina provides business counseling, management education, and technology development services to help the business community successfully meet challenges, manage change, and plan for the future.

Job Duties

This position is a first-level business counselor/advisor. The individual provides business advice and counsel to all size small business clients with a focus on the SBTDC’s pre-venture and existing small business segments. The individual independently manages a client portfolio of roughly 50 cases annually. The individual collaborates and consults with other team members to assess prospective clients and provide appropriate case manager assignment and/or professional referrals. The individual acts as the principal trainer for nascent entrepreneurs and plans and delivers other training events as required. He/she is responsible for daily fiscal management of the Center’s multiple budgets and is a primary point of contact with SBTDC State Administrative Office and campus finance, contract and grant resources.

Business Counseling and Case Management: Provides general business advice and counsel to all size businesses in the SBTDC portfolio with an emphasis on nascent entrepreneurs and existing small businesses (under .10 FTE). Acts as the Lead Counselor (i.e., case manager) and maintains a client portfolio consistent with the Regional Service Center’s annual work plan and SBTDC strategic plan. As the Lead Counselor, this position is responsible for active management of each case in his/her portfolio. This includes autonomous decision-making based on an analysis of each client’s current operating and financial situation and appropriate team counseling with other general or specialty counselors. Case analysis may require financial analysis, comparative market research and/or use of other analytical tools at the counselor’s discretion. Metrics: Client economic impacts, segmentation targets, case activity targets, customer satisfaction. Percentage Of Time 50%.

Client Intake and Assessment: Evaluate client inquiries and requests for counseling assistance. Determine most appropriate resource to serve the client’s needs. Make external referrals to training resources, private professional resources. Makes determinations on assuming the Lead Counselor role for prospective clients or refers to another SBTDC resource to open a counseling case. Responsibility and autonomy for evaluation and case assignment consistent with the the Regional Service Center’s annual work plan. Metrics: New client satisfaction. Percentage Of Time 5%.

Fiscal Management: Principal point of contact between the Center, the SBTDC State Administrative Office financial unit and campus contracts & grants and other financial units. Responsible for daily management of the Center’s multiple operating budgets. Responsible for Center budget reconciliation, matching funds reports, identification of changes requiring budget revisions and other budget management duties. Responsibilities may include fiscal activities related to travel, procurement, HR and other functions based on campus requirements. Requires a sound working knowledge of applicable OMB circulars and other federal contract requirements. Metrics: Annual SBTDC fiscal audit standards. Percentage Of Time 15%.

Training: Acts as the principal resource in the Center for delivery of the SBTDC’s Pre-Venture Orientation (PVO) training to nascent entrepreneurs. Responsible for planning, scheduling, content delivery, event documentation (to meet SBA 888 requirements), training evaluation and client follow up for PVO events. Acts as subject matter expert for SBA-required training documentation processes for the Center team. Metrics: Training event and attendee targets, training evaluation ratings. Percentage Of Time 10%.

Outreach and Engagement: Develops and maintains relationships with SBTDC and Center partners including the community college Small Business Center Network, local and regional economic development organizations, local and regional chambers of commerce and other EDO partners consistent with the Regional Service Center’s annual work plan. Percentage Of Time 10%.

Other Duties as Assigned: Other duties as assigned will be based on the Regional Service Center’s staffing level, assignment of specialty resources, unique campus requirements and programmatic requirements consistent with the Regional Service Center’s annual work plan. Duties may include but are not limited to oversight of student interns and/or teams (including maintenance of student time logs and documentation of work products) and outreach, engagement and other activities related to RSC and SBTDC statewide events. Percentage Of Time 10%.

Minimum Education/Experience

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation


Preferred Experience, Skills, Training/Education

A four year degree from a college or university preferably with major emphasis on coursework in business administration, public administration or other related fields.

Experience with small business ownership/management is also preferred.

License or Certification required by the Department


Special Instructions to Applicant
  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full time basis.
Job Open Date 05/13/2020
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 06/15/2020
Open Until Filled No
Quick Link for Direct Access to Posting
Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

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