Business and Reporting Analyst

Department
 

F&A Quality Management & Training

About the Department
 

Finance and Administration represents a committed group of people who serve the University in a variety of areas including Financial Services, Information Technology Services, Risk Management, Internal Audit, Compliance, Human Resources, and Shared Services.
The goal of our division is to provide the services and support needed to foster an environment of academic and research excellence at the University of Chicago. Our team is dedicated to collaborative partnerships with our colleagues and customers that lay the foundation for an exemplary service delivery process. Finance and Administration is fully aligned with the strategic and academic priorities of the University, and each of the units within our division is tasked with implementing the processes necessary to achieve lasting excellence.
The F&A Knowledge and Optimization department within F&A has three teams: Operational Excellence (OpEx), the Knowledge and Support Center, and the Training and Change Center. The OpEx team mission is to maintain service consistency to campus constituents across administrative functions, through data-driven business process improvement efforts. The team ensures coordination between ITS Oracle Solutions, administrative functional staff, and internal department teams. Operational Excellence ensures current work and new initiatives best meet institutional goals for excellence in client service and process efficiency. Additionally, the OpEx team will lead ERP governance, including enhancement and defect prioritization.

Job Summary
 

The Business and Reporting Analyst reports within the Operational Excellence team of the F&A Knowledge and Optimization department. The data expertise, logical thinking, and process orientation of the team’s analysts allow the team to meet its mission.
The Analyst will use data and analytical models to identify trends to improve service delivery and process improvement. By embodying a collaborative and helpful client services approach in partnering with university staff and the community, the analyst ensures the Knowledge and Optimization team addresses any service delivery issues and incorporates feedback into team operations.
The Analyst will monitor service performance of the Knowledge and Support Center, as well as administrative functional centers, identifying opportunities for continuous improvement and making recommendations to OE and senior leadership. The Analyst participates in the service performance and evaluation process via: aggregating data from source systems (i.e., Workday, ServiceNow, Concur, Orbit ), collating, compiling operational metric data into key performance indicator (KPI) operational reports, analyzing data to identify trends and root causes for performance issues. The analyst will transfer data summaries into existing formats and templates for presentation to leadership.
The Analyst will work with team leadership to advance continuous improvement projects by developing value propositions, creating implementation plans, and collaborating with stakeholders throughout the project. The analyst will apply project management techniques to ensure common understanding of a project’s critical path, stakeholder requirements, milestone dates, resource needs, concept creation and evaluation methods.
The Analyst collaborates with team members on business analysis, requirements gathering, optimization strategies, and business processes reviews. The Analyst will conduct ongoing virtual and in person stakeholder meetings, presentations and workshops. The Analyst will collaborate on system testing, in coordination with team colleagues and leadership. The Analyst contributes to ensuring the team maintains University expertise in reporting from financial, HR, and service delivery systems. The Analyst will assist team colleagues and leaders in the design and development of reports needed by campus users and University leadership. This role adheres to report creation practices developed by ITS and functional Oracle and Workday experts, as well as team colleagues and leaders, to ensure reports are consistent across the teams.

Responsibilities

• Maintains relationships with central and academic administrative leaders, including face-to-face meetings, to ensure service expectations are met and/or identify opportunities for continuous improvement.
• Staffs and attends Service Delivery Network Governance convenings, ensuring decisions are translated into action plans, leading to intended outcomes.
• Creates KPIs and evaluates metrics to evaluate process and service performance, and coordinates with OE team leaders to identify, implement, and track remediation actions.
• Develops analytical models to identify trends to improve the customer experience, and helps to ensure/improve the overall quality of OE service delivery.
• Participates in ongoing review, audit, and reporting process of service delivery performance.
• Develops project charters outlining the value proposition for each continuous improvement project, prioritizes and creates implementation plans, and seeks approval through OE established governance committees.
• Develops optimization strategies.
• Ensures solutions meet business needs and requirements.
• Coordinates with OE teams, central and academic divisions, throughout the lifecycle of each improvement initiative.
• Regularly examines data reports to locate and resolve mistakes throughout.
• Accurately analyzes and collects data for various types of business reports.
• Creates basic business reports that provide insight into key data points.
• Communicates the results of data analysis in written and verbal form to leadership.
• Designs, builds, and maintains basic functional visualizations (reports and dashboards).
• Profiles data and document objects, business rules, and caveats.
• Performs and documents data analysis, data validation, and data mapping/design.
• Participates in requirements analysis for campus client and functional center specialist data needs.
• Analyzes operational, performance, and compliance reporting.
• Helps interpret metrics to identify trends and coordinates with team leaders to assist implementing and tracking changes.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Graduate degree in data science, statistics, public policy, business, analytics or a related field.

Experience:

• Working with multiple administrative or support functions within a complex organization, especially an academic setting.
• Background and/or education in a financial environment or field.

Technical Skills or Knowledge:

• Oracle Fusion Cloud Financials reporting and data structure.
• Workday HCM, Payroll, Time and Applicants.
• Understanding of chart of accounts, general ledger, financial reports, accounts payable, accounts receivables, budgeting and grants.
• Understand the ERP functional configuration to speak a functional user’s language.
• Proficiency with analysis of financial, human capital, and business process data.

Preferred Competencies

• Listen and accurately capture others' expectations, ideas, and concerns.
• Raise issues and push to ensure that the 'right thing' is done despite potential consequences.
• Analyze client needs through soliciting, evaluating, and acting upon client feedback.
• Coordinate with other internal units to deliver seamless service to clients.
• Develop close working relationships with clients (e.g., trusted advisor).
• Keep the end in mind when dealing with differences in perspective.
• Manage individual and team assignments to deliver a defined outcome.
• Manage competing priorities, work simultaneously on multiple initiatives, and meet deadlines.
• Participate as a team player and positively influence a group.
• Generate clear/realistic estimates, plans and schedules that helps others understand what needs to be done.
• Demonstrated ability to utilize spreadsheet software and analyze data.
• Interpret financial data, produce reports, and present statistical information.
• Adopt methods and tools or reuse proven work to improve productivity and quality.
• Excellent written and verbal communication skills.
• High comfort level with performing quantitative analysis, including accuracy and attention to detail.
• Critical thinking and problem-solving skills.
• Excellent organizational skills, adaptability to change, and deadline driven orientation.
• Work independently, as well as part of a team.
• Skills in process mapping / business process reengineering.
• Foster collaboration and partner with others.
• Proven record of acting on guidance or recommendations to improve service quality.
• Clear focus on client service.
• Successfully complete initiatives supported by rigorous analytics.
• Proven record of working independently, exercising sound judgment, and taking ownership and initiative with minimal direction when needed.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Customer Service & Sales

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

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